Hi,
Enrollment is completed and everything appears fine in the console, but the device continues to ask for the account username.
I have that problem only with that device, it is a galaxy A24 with android 13
Hi Edwin,
Thanks for reaching out to the Sophos Community Forum.
Could you provide us with some additional details on how you proceeded with the enrollment? Was this done manually by using the "Add Device Wizard" in Sophos Central, or were you using either the Zero-touch enrollment or QR code enrollment?
If this is the only device experiencing issues, I suggest factory resetting the device to re-enroll it. Otherwise, if the issue is more widespread this may require further investigation.
The following advisory looks to be related to the issue you're experiencing. Re-enrolling the device may help. Our development team is actively investigating to resolve this issue.
- Google PlayStore requests authentication after enrolling a device
