I'm having a few issues with our Sophos Central setup. We have a mix of Windows, Mac, and Linux computers, as well as iOS and Android devices. We recently started setting up Sophos EAS and got it working with Android devices. The Android devices are managed with Sophos Mobile as BYOD, and they have mail access without VPN and their apps.
Issue 1: The phone book app almost never shows the caller name. It only shows the caller's number, but it doesn't match the saved name in the address book. We have the option to read turned on, but for some reason, it works fine on some devices, but on most devices, it only shows the number. This is very annoying for my colleagues.
What is the best way to investigate and fix this behavior?
Issue 2: Enrolling iOS devices seems to be difficult. I followed this guide: community.sophos.com/.../enrol-ios-devices-in-supervised-mode
I was able to enroll the device and log in with their Sophos ID, but I couldn't do much else. Once it was set up, I couldn't push any apps to the device. The Apple Business Manager is set up and syncing, and the device shows up in Central. After enrollment, it is classified as "supervised" in Central as well.
When I tried to set it up with a managed Apple ID (generated through ABM), and then try to send the app task, it says "this Apple ID is not eligible for purchases" (or something along those lines), and I can't install any apps. Then I tried to create a brand new Apple ID, set up the device again, and it still wouldn't work. Sophos Central says "accepted" and then "moved" for those tasks, eventually abandoning them.
Is this still the latest guide for iOS devices? Or do we have other best practices?
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