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App installation not possible


unfortunately, we get the following errors when installing the app:

"Die Registrierungsart des Gerätes unterstützt die ausgewählte Aktion nicht. -115"

However, the devices are correctly registered.


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Parents Reply
  • Hi  ,

    Looking at the screenshot you shared, the management mode used is Sophos container, and container management has reached its end-of-life date.

    We encourage existing customers using the Sophos Container apps (Sophos Secure Email and Secure Workspace) to transition to the Android and iOS equivalents (Android Work Profile and Apple User Enrollment). The Sophos Secure Email and Sophos Secure Workspace apps will be removed from the app stores in December 2023 and will not be supported after this date.

    Gladys Reyes
    Global Community Support Engineer
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