License usage vs Users with assigned devices

Hi dan_f ,

Thank you for reaching out to the Community Forum. That's correct, Sophos Mobile uses a user-based license scheme. One user license is valid for all devices assigned to that user. Licenses will only be applied once the users have been added.

The Mobile Advanced license lets you use additional features such as managing the Sophos Secure Workspace and Sophos Secure Email apps.

Can you try to export the list of devices per user and see if that matches the list of users that you have? You may export this from Mobile > Reports > Devices per user.

Hello Gladys, 

I checked the device report and it does match with the list of users.

Just going by the list of users, we *should* know how many licenses are needed. What's confusing to me is that there are less licenses reported as being in use.

Looking at the user report I can see that some devices haven't been active in over a month. Is it possible that Sophos Central only assigns licenses to "active" users?

Hello Gladys, 

I checked the device report and it does match with the list of users.

Just going by the list of users, we *should* know how many licenses are needed. What's confusing to me is that there are less licenses reported as being in use.

Looking at the user report I can see that some devices haven't been active in over a month. Is it possible that Sophos Central only assigns licenses to "active" users?

Hello dan_f ,

Yes, the licenses are only assigned to active users with associated active devices. If a user is associated with a device that's been offline for more than 30 days, it'll drop the license.

Currently, there is no such view in Central that will display the exact details of licensing consumption. But for additional help, you may try using the extended filter and configure it for "managed" devices, and set the "Last active" to 30 days. This will give you a better view of the devices that are still active and licensed.