New Sophos Support Phone Numbers in Effect July 1st, 2023

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Sophos Intercept X for Mobile push notification.

Yonghyun Lee

There is a problem while using the Sophos Intercept X for Mobile. I'm using the galaxy s21 ultra, but the push notification doesn't come properly when I use it in power saving mode. To be precise, when updating multiple apps, only one push notification of scan completion comes, and push notifications for other apps do not come. Sometimes, when an application is updated, the scan completion push notification for that application does not come. I hope the bug gets fixed quickly. thank you.

app version : 9.7.3542

 



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[edited by: GlennSen at 12:30 AM (GMT -7) on 13 Mar 2023]
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  • 0

    Thank you for reaching the community forum.

    May we know if you're using our licensed version or the free version?

    If you're using the licensed version, did you tick the box on your settings for "Scann Notification"? 

    For the free version. The scanning setting can be configured upon initial setup of Sophos mobile on your device. 

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer | Global Community and Digital Customer Support
    Connect, Engage, Earn Rewards - Join the Sophos Community
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  • 0

    Thank you for reaching the community forum.

    May we know if you're using our licensed version or the free version?

    If you're using the licensed version, did you tick the box on your settings for "Scann Notification"? 

    For the free version. The scanning setting can be configured upon initial setup of Sophos mobile on your device. 

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer | Global Community and Digital Customer Support
    Connect, Engage, Earn Rewards - Join the Sophos Community
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