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Sophos Mobile Intercept X Profile installation failed

Hi,

we have iphones that are not managed and should only be equipped with the intercept x mobile license.
As soon as we want to install the web content filter as a profile, the following error appears:
profile installation failed.
Unsupervised devices require a content filter uuid in the content filter payload. However, we can't find any information about it or a way to enter it. The web filter is therefore not active



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Parents
  • Hi Steffen,

    Thanks for reaching out to the Sophos Community Forum. 

    Can you confirm that you are selecting "Enroll Sophos Intercept X mobile with policy" from Sophos Central when you generate the QR code to be scanned?

    Update:

    When checking the configuration options present in SMC, it appears the Web Filtering option requires the device to be supervised. I will reach out to our team internally to ensure this is more-clearly stated in the documentation as well.
      

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  Visit Sophos Techvids
Reply
  • Hi Steffen,

    Thanks for reaching out to the Sophos Community Forum. 

    Can you confirm that you are selecting "Enroll Sophos Intercept X mobile with policy" from Sophos Central when you generate the QR code to be scanned?

    Update:

    When checking the configuration options present in SMC, it appears the Web Filtering option requires the device to be supervised. I will reach out to our team internally to ensure this is more-clearly stated in the documentation as well.
      

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  Visit Sophos Techvids
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