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Sophos Mobile Intercept X Profile installation failed


we have iphones that are not managed and should only be equipped with the intercept x mobile license.
As soon as we want to install the web content filter as a profile, the following error appears:
profile installation failed.
Unsupervised devices require a content filter uuid in the content filter payload. However, we can't find any information about it or a way to enter it. The web filter is therefore not active

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  • Hi Steffen,

    Thanks for reaching out to the Sophos Community Forum. 

    Can you confirm that you are selecting "Enroll Sophos Intercept X mobile with policy" from Sophos Central when you generate the QR code to be scanned?


    When checking the configuration options present in SMC, it appears the Web Filtering option requires the device to be supervised. I will reach out to our team internally to ensure this is more-clearly stated in the documentation as well.

    Kushal Lakhan
    Team Lead, Global Community Support
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