Undefined communication error

Dear,

my apoligies for the lack of that information. It's Android and for the enrollment method, I've used the work profile type. Is this what you mean?

Hi Jo,

Thanks for sharing more details. Are you trying to enroll it via the Self-Service Portal, via manual enrollment, or via the device wizard? On which part of the enrollment are you getting this error? If you could also share a screenshot, that would help.

You also mentioned that it worked with other devices, so is this issue only happening on just 1 device? This specific error message could be an indication that the device isn't communicating with the server. So, if the issue is isolated on just one device, I suggest restarting your mobile device or trying a different internet connection.

Let me know how it goes.

Thank you.

Hi Jo,

Thanks for sharing more details. Are you trying to enroll it via the Self-Service Portal, via manual enrollment, or via the device wizard? On which part of the enrollment are you getting this error? If you could also share a screenshot, that would help.

You also mentioned that it worked with other devices, so is this issue only happening on just 1 device? This specific error message could be an indication that the device isn't communicating with the server. So, if the issue is isolated on just one device, I suggest restarting your mobile device or trying a different internet connection.

Let me know how it goes.

Thank you.

Dear,

thank you a lot for your help. After rebooting the device the installation worked without any problem. So this did the trick.

Jo

Hi Jo,

I'm glad it worked, thank you for the update. Don't hesitate to reach out to our Forums in case you have other inquiries.