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Eicar test failer

Laid_r 7 months ago

Hello my friends,

I use to use Sophos for the years under my smartphone and laptop as well; currently I am wondering that Sophos Intercept X for mobile could not detected the Eicar test under website test Eicar while downloading them and even after download the files, I made a full scan no detection was found as well (failed scan); other thing I download some Eicar test application test under play store failed as well.

Could you please as administrator see this issue and solve it soon.

Find below the link of website that Sophos failed catch of Eicar test:

https://www.eicar.org/download-anti-malware-testfile/

Best regards,

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Top Replies

Raymond 7 months ago +1

hello Laid_r did you gave IX for mobile the required permissions? I did a quick test on Samsung and it detected the eicar txt file.

0 GlennSen 7 months ago

Thank you for reaching the community forum,

The test result you've performed is quite interesting. Let us further check with our internal team and get back to you. Also, thank you for sharing these findings with us.

In addition, may we know what's the OS you used when performing the test? Was it android, IOS, or Windows?

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer | Global Community and Digital Customer Support

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0 Glenn Chamblerlain 7 months ago

I too am having this same issue when attempting to test the scanning and alerting features while under a free trial of Intercept X.
The EICAR file was not detected in any of the formats presented from the EICAR site when opening, or when scanning the file directly.
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0 Raymond 7 months ago

hello Laid_r did you gave IX for mobile the required permissions? I did a quick test on Samsung and it detected the eicar txt file.
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0 Laid_r 7 months ago in reply to Raymond

Hello,
I did; I will recheck again for all permissions, and I will give you the feedback.
regards,
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