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Android smartphones reboot few times a week, no updates

Good morning,

since a couple of weeks ago, I'm experiencing a very annoying issue on all managed (no Android work profile, complete management) Android phones.

They reboot with no apparent reason at least once a week, causing colleagues not be reachable until they input PIN to start the device.

Sophos MDM manages Samsung A52s, A53s, xCover and Galaxy S21+, all of them are affected by this problem.

Any known solution?



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  • Hello Frank,

    Thank you for reaching the community forum.

    Was there any alert message observed on your dashboard whenever devices rebooted? What's the current OS version of those devices?

    Can you collect logs on one of the affected devices by following the steps on this KBA.

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  Visit Sophos Techvids
Reply
  • Hello Frank,

    Thank you for reaching the community forum.

    Was there any alert message observed on your dashboard whenever devices rebooted? What's the current OS version of those devices?

    Can you collect logs on one of the affected devices by following the steps on this KBA.

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  Visit Sophos Techvids
Children