since a couple of weeks ago, I'm experiencing a very annoying issue on all managed (no Android work profile, complete management) Android phones.
They reboot with no apparent reason at least once a week, causing colleagues not be reachable until they input PIN to start the device.
Sophos MDM manages Samsung A52s, A53s, xCover and Galaxy S21+, all of them are affected by this problem.
Any known solution?
Hello Frank,Thank you for reaching the community forum.Was there any alert message observed on your dashboard whenever devices rebooted? What's the current OS version of those devices?Can you collect logs on one of the affected devices by following the steps on this KBA.
Hi Glenn, I have no messages on my dashboard, at all, about rebooting activities. Devices run Android 13. I attach my smartphone logs in a zip file, the one sent me by console: https://we.tl/t-yDuyurjWxN
Hello Frank,By any chance, was there an auto reboot/restart configured on those devices? To check if it's configured, You may check one of the affected devices and validate the setting by following Samsung documentation and let us know your findings.