We are in the process of switching our devices from managed to Android Enterprise. We do not seem to be able to add more then one mailbox to the device. Is this a Sophos Mobile or an Android Enterprise limitation?
Hi Felix,
Thanks for reaching out to the Sophos Community Forum.
It’s possible to change the settings, so an end-user is permitted to add additional mailboxes locally onto the mobile devices locally, but it's not currently possible to configure multiple e-mail accounts from Sophos Mobile.
The suggested way to configure email accounts is to either use an email configuration profile or to use the "Managed App Configuration" within Outlook, Gmail, or another email app you're using. Both the managed app configs and the email profile configs only allow one email account to be defined.
Considering the email profile from Sophos Mobile will apply to the device as a whole and populate the default email application specified with the configurations you define, it may be best to pursue this from the "Managed App Configuration" perspective. It would sooner be possible for an app developer to make additional managed app configuration options available.
I wasn’t able to find another MDM that supports multiple email accounts either, so this appears to be a limitation of Android Enterprise.
Update:
Sophos Secure Email will allow you to do this; however, the Sophos Container apps (Secure Email, Secure Workspace) are being retired and have limited access currently.
Gmail - Only one account can be added via Managed Configuration
Outlook - Only one account can be added via Managed Configuration
Samsung Email - Multiple accounts can be added via Managed Configuration
Hi Felix,
Thanks for reaching out to the Sophos Community Forum.
It’s possible to change the settings, so an end-user is permitted to add additional mailboxes locally onto the mobile devices locally, but it's not currently possible to configure multiple e-mail accounts from Sophos Mobile.
The suggested way to configure email accounts is to either use an email configuration profile or to use the "Managed App Configuration" within Outlook, Gmail, or another email app you're using. Both the managed app configs and the email profile configs only allow one email account to be defined.
Considering the email profile from Sophos Mobile will apply to the device as a whole and populate the default email application specified with the configurations you define, it may be best to pursue this from the "Managed App Configuration" perspective. It would sooner be possible for an app developer to make additional managed app configuration options available.
I wasn’t able to find another MDM that supports multiple email accounts either, so this appears to be a limitation of Android Enterprise.
Update:
Sophos Secure Email will allow you to do this; however, the Sophos Container apps (Secure Email, Secure Workspace) are being retired and have limited access currently.
Gmail - Only one account can be added via Managed Configuration
Outlook - Only one account can be added via Managed Configuration
Samsung Email - Multiple accounts can be added via Managed Configuration
