This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos Authenticator App - move to new phone

Got a new phone and have sophos authenicator app.  Need the items transferred over.

I would hope after 4 yrs that sophos would have figured out how to do that after doing a search on the subject.

Duo mobile was easy to do.



This thread was automatically locked due to age.
Parents
  • Hi Wayne,

    The Sophos Authenticator does not have this capability, however, the Sophos Intercept X Mobile application does. 

    IXM includes an authenticator app, you can access it by opening the menu from the top left of the app. Using the backup and restore function will allow you to create a backup file, including all of the authenticators you have set up in order to move them to your new phone. 

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  Visit Sophos Techvids
Reply
  • Hi Wayne,

    The Sophos Authenticator does not have this capability, however, the Sophos Intercept X Mobile application does. 

    IXM includes an authenticator app, you can access it by opening the menu from the top left of the app. Using the backup and restore function will allow you to create a backup file, including all of the authenticators you have set up in order to move them to your new phone. 

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  Visit Sophos Techvids
Children