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Setup Communication Error with Android Phones with Intercept X

CM Sophos

Hi There,

Running into an issue with Sophos Intercept X on Mobile, specifically for android - where attempting to enrol the device with our organisation it gives an undefined error. Simply stating that there has been a communication error with no further suggested actions or error codes.

Not seeing this issue with Apple (iOS) devices, where they are registering with no issues.



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  • 0

    Hi  ,

    Thank you for reaching out to the Community Forum. What is the enrollment method being used? And what is the Android version running on this device? If you can also share a screenshot of the error you're getting, that would help.

    May I also know if this is happening on multiple Android devices?

    I look forward to your reply. Thank you.

    Gladys Reyes
    Global Community Support Engineer
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  • 0 in reply to Gladys

    Hi there, thanks for the response.

    Attempting to enrol the device in our companies Intercept X protection system, via QR code, but manual input hasn't worked either.

    The error is showing on the phone only, immediately after scanning the QR code. 

    It reads:

    'Sophos Mobile Communication Error: Can't configure Sophos Intercept X for Mobile. Communication Error. Please try again later.  

    The device I am using as a test is on Android 11, specifically RKQ1 (211001.001). But it has not worked on any devices I have tried, all Android 11.

    Thanks


Reply
  • 0 in reply to Gladys

    Hi there, thanks for the response.

    Attempting to enrol the device in our companies Intercept X protection system, via QR code, but manual input hasn't worked either.

    The error is showing on the phone only, immediately after scanning the QR code. 

    It reads:

    'Sophos Mobile Communication Error: Can't configure Sophos Intercept X for Mobile. Communication Error. Please try again later.  

    The device I am using as a test is on Android 11, specifically RKQ1 (211001.001). But it has not worked on any devices I have tried, all Android 11.

    Thanks


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