According to this page https://docs.sophos.com/central/Mobile/help/en-us/AdminHelp/EnrollDevices/Unenroll/index.html in order to unenroll a device i need to: On the menu sidebar, under MANAGE , click Devices . Select the Android Enterprise work profile devices you want to unenroll. Click Actions > Wipe Android work profile . Click Yes in the confirmation dialog. However those options are not available now when the 30 day free trial is expired. How can I unenroll Android Enterprise work profile devices after the trail is expired?

Hi Bozhidar , Thanks for reaching out to the Sophos Community Forum. I've moved your post to the Sophos Mobile forum as it is a better fit. I'd suggest checking the "Settings" app on the mobile device. In here you can find the "Work Profile" settings. At the bottom of these settings, you can find "Uninstall Work Profile". Let me know if this works for you.

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Can't Unenroll mobile device after trail is expired

Bozhidar Valchev 4 months ago

According to this page https://docs.sophos.com/central/Mobile/help/en-us/AdminHelp/EnrollDevices/Unenroll/index.html in order to unenroll a device i need to:

On the menu sidebar, under MANAGE, click Devices.
Select the Android Enterprise work profile devices you want to unenroll.
Click Actions > Wipe Android work profile.
Click Yes in the confirmation dialog.

However those options are not available now when the 30 day free trial is expired.

How can I unenroll Android Enterprise work profile devices after the trail is expired?

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Qoosh 4 months ago +2 verified

Hi Bozhidar , Thanks for reaching out to the Sophos Community Forum. I've moved your post to the Sophos Mobile forum as it is a better fit. I'd suggest checking the "Settings" app on the mobile device…

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+1 Qoosh 4 months ago

Hi Bozhidar,

Thanks for reaching out to the Sophos Community Forum. I've moved your post to the Sophos Mobile forum as it is a better fit.

I'd suggest checking the "Settings" app on the mobile device. In here you can find the "Work Profile" settings. At the bottom of these settings, you can find "Uninstall Work Profile".

Let me know if this works for you.

Kushal Lakhan

Global Community Support Engineer
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0 Bozhidar Valchev 4 months ago in reply to Qoosh

Hi, Kushal,

This might saved me hours of time and money talking to Sophos support and reading though articles.

I will strongly suggest to put this in an article or something or if there is such make it more obvious and educate your support.

Thanks for your help!
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0 Qoosh 4 months ago in reply to Bozhidar Valchev

I'm happy to help out where I can

Thanks for the feedback, I've reached out to our documentation team to share these steps as well.

Kushal Lakhan

Global Community Support Engineer
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0 Qoosh 4 months ago in reply to Bozhidar Valchev

I'm happy to help out where I can

Thanks for the feedback, I've reached out to our documentation team to share these steps as well.

Kushal Lakhan

Global Community Support Engineer
Connect with Sophos Support, get alerted, and be informed.
If a post solves your question, please use the "Verify Answer" button.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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