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Some iOS and Android Devices getting a factory reset after OS update? MDM on-Premise


I am using Sophos MDM as an on-premise server version.

I have several mobile devices that are reset to factory settings after an iOS/Android update.

Do you have any idea what could be the reason for this?

Is this a known issue?

I am using server version: 9.7.3

Thanks in advance for any hints!

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