We cannot enroll Samsung devices after the last security patch that samsun launched.
The Phone starts the setup process but does not complete it and says it fails.
It doesn't even install the Sophos Mobile controll app.
Info from Sophos
Refer to this known issue KB article: Advisory: Sophos Mobile Control for Android app is currently not available in Google Play Store
Hi, just wanted to add that we're having the same issue with our Samsung devices, the same issue as described above.
Also same boat. Appears the app isn't in the store anymore.
Hello we have same issue but i dont think it is related to Samsung sec patch as on our side it does not work on new device but it also dose not work on older devices that had they last patch in 2019 (xcover 4) we tested it also with devices that were rolled out and up to date too and there is same issue.
Hello, i have the same issue, as you all, with enrolling on Samsung xCover 4s & xCover5
yes same devices... we have opened a ticket but we dont have any respond so far..
This is also happening on Huawei device I have just tested on, after inputting afw#sophos the phone skips past Sophos setup and continues to Google setup assistant.As someone has mentioned above it appears the Sophos Control app is no longer present on the Play Store https://play.google.com/work/apps/details?id=com.sophos.mobilecontrol.client.android (1) Sophos Mobile Control no longer available in Google Playstore - Discussions - Sophos Mobile - Sophos Community
same here as well. just logged a support call.
confermiamo anche noi IT che da questa mattina non è possibile effettuare Iscriviti...
No official word but appears to be back available & working.