Task Bundles still being held up because of "Waiting for User Interaction"

Question

Hello, 
 when I try to install an app (in this case Sophos Mobile Control (App Store)) the task stops at " Waiting for user interaction " but there is no user interaction shown on the iPad. The app works fine, but additional steps do not execute because it is " Waiting for user interaction ". It's an app from the App Store, VPP and internet access configured (Wifi). 
 iPad 8th Generation, iOS 15.0.2 A similar problem here but without an answer: https://community.sophos.com/sophos-mobile/f/discussions/113951/how-to-bypass-waiting-for-user-interaction-when-a-task-is-being-held-up 
 And here: https://community.sophos.com/sophos-mobile/f/discussions/128790/sophos-mdm-ios-14-6-waiting-for-user-interaction/472892 
 The linked documentation: https://docs.sophos.com/central/Mobile/help/en-us/esg/Sophos-Mobile/tasks/SoftwarePackagesInstall.html did not help. 
 My "workaround" for now is to trigger the task bundle, wait for the task to "Wait for User Interaction", cancel / delete the task bundle and start it again. It then sees the installed app, replies with Success and starts the next task in the bundle only for it being held up again by the next app installation. 
 This should not be happening. 
 Is there a fix for this on the way?

Qoosh · Answer

Hello kael, 
 Thank you for reaching out to the Sophos Community. 
 We can perform some initial checks to ensure that your "Install App" task executes without any problems. - Verify that there are enough VPP Licenses allocated to the app you're pushing out - Verify that the mobile device has a recent "Last SMC Sync" timestamp (this will ensure steady communication is taking place between the back end and the mobile device) - Verify the iOS device is enrolled and "Supervised." 
 In my experience when performing testing, I have had the best results when opening the SMC application to trigger a refresh, then to push out app installs from the SMC portal. 
 Let me know if these checks improve the results you're getting. If you continue to experience issues, update this thread, and we can try looking further into things with you. 
 Thank you,