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How to bypass "waiting for user interaction" when a task is being held up

R Bakker over 5 years ago

When installing apps with a task i notice that the task stops after installing an app.

The task is "waiting for user interaction" though the app is installed and works fine.

I do not know what user interaction i'm supposed to perform.

The task does not continue.

This happens on various occasions.

I perform the task mostly simultaneously on multiple i-devices.

But it also occurs also when i perform a single task bundle on 1 device

Every next task is delayed forever.

So, i manually wipe the device and start over again, but the same thing could happen again.

Apple DEP devices, Ios 12+, iphones 6, 6s+ 7 or up

Is there a solution to this problem?

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0 MEric over 5 years ago

I would suggest setting up Apple VPP (Volume Purchase Program) along with your current DEP setup as this would allow you to push apps to your phones without user interaction.

https://www.apple.com/business/site/docs/VPP_Business_Guide.pdf

https://docs.sophos.com/central/Mobile/help/en-us/esg/Sophos-Mobile/tasks/VVPUploadToken.html

https://community.sophos.com/kb/en-us/122892
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0 R Bakker over 5 years ago in reply to MEric

Hi,

All apps are vpp and valid and synched and in stock.

any Idea still?
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0 Shweta over 5 years ago in reply to R Bakker

Hi R Bakker

Could you please confirm if you are connected to Wifi while you are trying to install App. Also kindly help us with the size of the application you are trying to install.

Shweta

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0 R Bakker over 5 years ago in reply to Shweta

Thanks,

Both Wifi and 4G, and internet cannot be the issue.

Don´t know the appsize.

Normally everything is fine and all the apps install normally on all my ipads.

Somtimes it just won't work. Could well be solved the next day.

If i install 3 ipads, one goes fine, the others stop on a pending task.

Reinstalling does not help.

But the next day and reinstalling could work fine.

Seems to me that the mdm is behaving erratically.

Any suggestions?

Best regards.

Roelant Bakker
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0 MatthewForbes over 5 years ago in reply to R Bakker

If it's when installing apps, try selecting the Ignore app installation failures.

I have seen this with Adobe Reader, constantly shows failed on MDM but installed on device.
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