Samsung Smart Switch

i have a problem when i setup a new samsung device. i have approved the app "samsung smart switch" in the managed google play account - and send it also back to google. the problem is - there is still a error message when i will start the "samsung smart switch" app - it tells me, that a compliance error - but i dont know how can fix it. there was a discussion 10 months ago - but this doesnt work for me - still the problem.

https://community.sophos.com/sophos-mobile/f/discussions/123020/samsung-smart-switch

Can anybody help me!?