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Secure Email iOS version 8.32.3 - Can't sync new mails

Jannik Ottenbacher

Hello,

one of our customers uses Sophos Mobile Central.

This week one employee got a new iPhone (iOS 14.6). We could enroll the new device without any problems and also get access to the email container.

But after that the user only can see all emails which were sent to his mailbox until the time at which the device was enrolled.

Alle new emails which were sent after the enrollment, are not synced to the mail container.

Deleting the device from the Central console and freshly enrolling it again unfortunately didn't help.

The device is listed without any issues:

Anyone out there who faced the same or a similar issue?

How did you solve it?

PS: The email server is an on-premise Exchange 2013 with the latest CU 23 installed. No EAS proxy is used.



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  • 0 in reply to Shane Quinn

    Hi Shane Qinn,

    unfortunately I was not able to resolve this issue for now.

    But I opened a case with Sophos technical support which is still open and has the status 'Sophos Investigating'.

    My last action was to enroll a fresh device, generate the logs for the Secure Email app and send them to support. The logs are  likely being investigated now.

    I can update you if there will be any progress on my support case.

    Greetings,

    Jannik

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