one of our customers uses Sophos Mobile Central.
This week one employee got a new iPhone (iOS 14.6). We could enroll the new device without any problems and also get access to the email container.
But after that the user only can see all emails which were sent to his mailbox until the time at which the device was enrolled.
Alle new emails which were sent after the enrollment, are not synced to the mail container.
Deleting the device from the Central console and freshly enrolling it again unfortunately didn't help.
The device is listed without any issues:
Anyone out there who faced the same or a similar issue?
How did you solve it?
PS: The email server is an on-premise Exchange 2013 with the latest CU 23 installed. No EAS proxy is used.
Thank you for reaching us, can you confirm if you’re using EAS proxy. can you also share with us the logs on the said phone? You may follow the steps on techvids and share the logs on this post.
thanks for your reply.
We are not using EAS proxy.
Below you will find the logs from the SMC app. We enrolled a second device for testing purposes, on which the same error ocurred aswell. That is why there are two separate links.