This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Web filtering isnt available in managed mode

I have just installed Intercept X on my new tablet but when trying to enable web filtering it says it isnt available in managed mode but with no information how to rectify this. I have never had this issue on other devices. You need to indicate how this can be rectified within the app. Not good enough Sophos.

This thread was automatically locked due to age.

Parents

0 GlennSen over 3 years ago

Hi Vic,

Can you confirm the OS of this device? Also, can you share the snapshot of the device status on your console?

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer

The New Home of Sophos Support Videos! - Visit Sophos Techvids
Cancel
Vote Up 0 Vote Down

Cancel
0 Vic Non over 3 years ago in reply to GlennSen

Fire OS 7 based on Android 9. It's a Fire HD 10 tablet configured to install Google apps. All other play store apps work perfectly. Not sure what snapshot you mean? I'm guessing the Sophos dashboard.
Cancel
Vote Up 0 Vote Down

Cancel
0 Neil_Evolve over 3 years ago in reply to Vic Non

Web filtering doesn't work in an Android Work Profile, perhaps that's your problem

Web Filtering configuration (Mobile Threat Defense policy for Android) (sophos.com)

Neil.
Cancel
Vote Up 0 Vote Down

Cancel
0 Vic Non over 3 years ago in reply to Neil_Evolve

I don't see why this is relevant to my device. Under corporate management it says the device is not managed yet when I try to enable web filtering it says unavailable in managed mode.A response from Sophoswould be appreciated but this would appear not to be forthcoming
Cancel
Vote Up 0 Vote Down

Cancel
0 Neil_Evolve over 3 years ago in reply to Vic Non

Is your device not managed at all? No Android Work Profile? Not enrolled with Sophos Mobile?
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 Neil_Evolve over 3 years ago in reply to Vic Non

Is your device not managed at all? No Android Work Profile? Not enrolled with Sophos Mobile?
Cancel
Vote Up 0 Vote Down

Cancel

Children

0 Vic Non over 3 years ago in reply to Neil_Evolve

To my knowledge that is correct.
Cancel
Vote Up 0 Vote Down

Cancel
0 Vic Non over 3 years ago in reply to Vic Non

Come on Sophos. It's four days since your last response. Your customer service is evidently as good as your product.
Cancel
Vote Up 0 Vote Down

Cancel