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Sophos MDM - Phone lost Wifi Connect and not possible to reset it

Hello,

We have a MDM Policy to block changing Wifi Configuration and Factory Reset. However, an user was able to click to Reset Settings (which includes Security and Wireless).

Now, we can't reset it because the phone lost the Wifi Connection and it is not possible to reconnect it due to the policy.

How can we Factory Reset it or be able to disable temporary the Sophos MDM to connect the Phone to the Wifi?

Thank you for your kindly help.

Regards,

Fernando.

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GlennSen over 3 years ago +1

Hi There, Can you confirm the OS of this phone? You only have one possible solution for this issue was to connect this phone through USB and perform a Hard reset by Flashing the firmware then loading…

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0 GlennSen over 3 years ago

Hi There,

Can you confirm the OS of this phone? You only have one possible solution for this issue was to connect this phone through USB and perform a Hard reset by Flashing the firmware then loading a fresh one.

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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+1 AGP eGlass Belgium over 3 years ago in reply to GlennSen

Hi,

It was possible after restarting the phone and holding Volume UP + Power Button. After it, I could Factory Reset.

I don't know if it is a security breach, since users can do it without IT noticing. However, it solved my problem

Regards,

Fernando.
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+1 AGP eGlass Belgium over 3 years ago in reply to GlennSen

Hi,

It was possible after restarting the phone and holding Volume UP + Power Button. After it, I could Factory Reset.

I don't know if it is a security breach, since users can do it without IT noticing. However, it solved my problem

Regards,

Fernando.
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0 GlennSen over 3 years ago in reply to AGP eGlass Belgium

That is great to hear. Just let us know if you face any issues with our product and we'll be happy to assist you.

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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