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Sophos MDM - Phone lost Wifi Connect and not possible to reset it

AGP eGlass Belgium

Hello,

We have a MDM Policy to block changing Wifi Configuration and Factory Reset. However, an user was able to click to Reset Settings (which includes Security and Wireless).

Now, we can't reset it because the phone lost the Wifi Connection and it is not possible to reconnect it due to the policy.

How can we Factory Reset it or be able to disable temporary the Sophos MDM to connect the Phone to the Wifi?

Thank you for your kindly help.

Regards,

Fernando.



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  • 0

    Hi There, 

    Can you confirm the OS of this phone? You only have one possible solution for this issue was to connect this phone through USB and perform a Hard reset by Flashing the firmware then loading a fresh one. 

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
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  • 0

    Hi There, 

    Can you confirm the OS of this phone? You only have one possible solution for this issue was to connect this phone through USB and perform a Hard reset by Flashing the firmware then loading a fresh one. 

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
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