Secure Email does not receive the Contaier

Hi,

we sometimes have the problem that the Secure Mail App does not receive any policy. So we cant start it for mail syncronization.

With another cell phone it works without problems. The same rollout template was used on both devices.

Both devices are Android Enterprise. Android Version is 10.

Also, it has already worked with the device. Since a new user has received it, we have reset it to factory settings and rolled out again

We have tried to reinstall the app, unenroll the sophos container and set it again.

Does anyone have an idea what this could be or how we can fix this?

Best Regards,

Patrick

Parents
  • Hello Sophos,

    we have the very same problem on an Android 11 device (Samsung Galaxy A21S). This was wiped several times and also tested with another user, the Sophos Secure Email app always tells us, that it is not managed bei Sophos Mobile, access is locked (Sophos Container). The portal shows that no Container policy is assigned, a repush doesnt help. Any solution?

Reply
  • Hello Sophos,

    we have the very same problem on an Android 11 device (Samsung Galaxy A21S). This was wiped several times and also tested with another user, the Sophos Secure Email app always tells us, that it is not managed bei Sophos Mobile, access is locked (Sophos Container). The portal shows that no Container policy is assigned, a repush doesnt help. Any solution?

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