Hi,we sometimes have the problem that the Secure Mail App does not receive any policy. So we cant start it for mail syncronization.
With another cell phone it works without problems. The same rollout template was used on both devices.Both devices are Android Enterprise. Android Version is 10.
Also, it has already worked with the device. Since a new user has received it, we have reset it to factory settings and rolled out again
We have tried to reinstall the app, unenroll the sophos container and set it again.
Does anyone have an idea what this could be or how we can fix this?
Email isn’t just a problem when you’re not receiving messages though. It’s just as problematic if emails you’re sending aren’t reaching their destination.
Misspelling of email addresses is a very common reason for emails not being sent. It’s very easy to miss out a letter or a dot in an email address, which will result in it not getting through. You should always double check addresses when you’re sending to a new recipient to avoid this.
If you receive a non-delivery report (NDR) email back when trying to send an email, then it means the recipient’s email servers have detected a problem. This could be due to the recipient’s mailbox being full, an address that does not exist or a problem with the recipient’s mail server. If you receive a NDR email back then you’ll want to find an alternative way to contact them, or send something to them.