intercept x on my daughter's phone kept pestering her about web filtering needing some sort of access, so i decided to turn web filtering off. to do so, i had to enable sophos as a device admin or something (sorry, i don't recall the details). during this process either sophos or i ended up turning the lock screen pin off, so i set that back up again.
at the next reboot, she was unable to decrypt the phone because the boot screen was asking for a pin instead of a password. her phone was encrypted with a 16-character alphanumeric password, which she obviously couldn't enter from the pin screen. she tried her lock screen pin but that also didn't work.
now we're stuck with a phone that won't boot and only 7 more chances to try before it wipes the memory. we've tried pretty much everything we can think of.
when i boot into twrp (recovery), it's unable to decrypt (or back up) the data partition because of this same unknown password.
we really don't want to lose her data. does intercept x use any sort of default password? is there anything else we can try?
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