intercept x on my daughter's phone kept pestering her about web filtering needing some sort of access, so i decided to turn web filtering off. to do so, i had to enable sophos as a device admin or something (sorry, i don't recall the details). during this process either sophos or i ended up turning the lock screen pin off, so i set that back up again.
at the next reboot, she was unable to decrypt the phone because the boot screen was asking for a pin instead of a password. her phone was encrypted with a 16-character alphanumeric password, which she obviously couldn't enter from the pin screen. she tried her lock screen pin but that also didn't work.
now we're stuck with a phone that won't boot and only 7 more chances to try before it wipes the memory. we've tried pretty much everything we can think of.
when i boot into twrp (recovery), it's unable to decrypt (or back up) the data partition because of this same unknown password.
we really don't want to lose her data. does intercept x use any sort of default password? is there anything else we can try?
I've had this issue on a multitude of customer systems as well. When trying to troubleshoot the issues with Sophos I have consistently run in to the "Something else must be causing this" mentality. I've run all of the logging software that they've told me to run and still these systems are having issues.