Unable to get ios into supervised mode

I have followed the two guides on configuring an ipad to be in Apples Management Manager and Sophos Mobile.



I can see the devices in sophos under devices > Apple DEP. However when I click on the device name its reported supervised : no.

Checking the ipad, I can see under general > device management that the device is managed by sophos mobile. Besides that, it doesn't complete the rest of the configurations that I have set; to install the app, install the wifi profile and set to single app mode.

Under settings > setup> apple setup > APNs, the APN has expired. Could this be the reason why the ipads are refusing to be supervised? or is there something else I am missing

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