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Unable to get ios into supervised mode

Kellie Banks

I have followed the two guides on configuring an ipad to be in Apples Management Manager and Sophos Mobile.

https://docs.sophos.com/esg/smc/9-6/admin/en-us/esg/Sophos-Mobile/concepts/DEPAbout.html

https://docs.sophos.com/esg/smc/8-1/admin/en-us/webhelp/esg/Sophos-Mobile/tasks/DEPDeployDevices.html

I can see the devices in sophos under devices > Apple DEP. However when I click on the device name its reported supervised : no.

Checking the ipad, I can see under general > device management that the device is managed by sophos mobile. Besides that, it doesn't complete the rest of the configurations that I have set; to install the app, install the wifi profile and set to single app mode.

Under settings > setup> apple setup > APNs, the APN has expired. Could this be the reason why the ipads are refusing to be supervised? or is there something else I am missing



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    Regulated mode gives more prominent authority over iOS gadgets possessed by an organization and empowers extra gadget designs and highlights. Naturally, official site iOS gadgets are not directed however the Supervised mode can be set up to another gadget utilizing Apple DEP or Apple Configurator. 

    official site

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  • 0

    Regulated mode gives more prominent authority over iOS gadgets possessed by an organization and empowers extra gadget designs and highlights. Naturally, official site iOS gadgets are not directed however the Supervised mode can be set up to another gadget utilizing Apple DEP or Apple Configurator. 

    official site

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