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Unable to get ios into supervised mode

Kellie Banks

I have followed the two guides on configuring an ipad to be in Apples Management Manager and Sophos Mobile.

https://docs.sophos.com/esg/smc/9-6/admin/en-us/esg/Sophos-Mobile/concepts/DEPAbout.html

https://docs.sophos.com/esg/smc/8-1/admin/en-us/webhelp/esg/Sophos-Mobile/tasks/DEPDeployDevices.html

I can see the devices in sophos under devices > Apple DEP. However when I click on the device name its reported supervised : no.

Checking the ipad, I can see under general > device management that the device is managed by sophos mobile. Besides that, it doesn't complete the rest of the configurations that I have set; to install the app, install the wifi profile and set to single app mode.

Under settings > setup> apple setup > APNs, the APN has expired. Could this be the reason why the ipads are refusing to be supervised? or is there something else I am missing



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  • 0 in reply to Kevin Mulligan

    You are most welcome :-)
    It is also worth noting, that if the ios device doesn't have a working sim\sim slot; you will need to connect it to WiFi BEFORE it will download the DEP profile - install Corp WiFi profile and go into single app mode. Which is kind of counterintuitive, because it should just know its apart of DEP. But I understand how is it supposed to know its DEP if it cannot talk to the Apple Servers.

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