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Server error 500 when trying to create fully managed device

Eliot Smythe

Hello,

I encounter the error Server Error 500 when trying to create a fully managed device on Android. This only occurs on phones that have had security software on them previously. The process works fine on new devices and I have completed it successfully a number of times.

I have removed the security software from the devices that use to have it, which cause a factory reset. I then scan the QR code I have created on the Sophos Central console and progress up until I have to sign in with a self service account. After inputting the username and password, the error occurs. Any ideas for a fix?



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  • 0 in reply to Shweta

    Hi Shweta,

    I am not sure how to upload a screenshot as the phone has to factory reset after each failed attempt. I also cannot access the phones memory when plugged into a laptop as it does not allow connection.

    The error goes like this:

    Auto-Enrollment in progress

    This device was pre-configured by your organization. It's now enrolling with your organization's Sophos Mobile server.

    Server error 500. Please contact your administrator.

    That is everything on the page. I am the administrator.

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