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Fehler Authentifizierung nicht möglich

Hallo zusammen,

leider bekomme ich beim Anmelden in der Sophos E-Mail App folgende Fehlermeldung.

Leider finde ich nichts genaueres dazu.

Wie kann ich das Problem beheben? Die Einstellungen in Sophos Central stimmen - zumindests die die an die APP weitergegeben werden.

Vielen Dank für die Hilfe!

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0 Shweta over 3 years ago

Hi Marcel Hofmann

What is the version you are currently on? Could you please check the steps listed in this article and see if it helps to fix the issue?

Shweta

Community Support Engineer | Sophos Technical Support
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0 Marcel Hofmann over 3 years ago in reply to Shweta

Hi,

we are using exchange online with ms365.

so I can’t check it
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0 Shweta over 3 years ago in reply to Marcel Hofmann

HI Marcel Hofmann

Is this the only device you are facing issues with? Please verify the version of the Sophos secure email installed?

Shweta

Community Support Engineer | Sophos Technical Support
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0 Marcel Hofmann over 3 years ago in reply to Shweta

Hi Shweta,

no all devices has the same problem.

We are using the Sophos E-Mail Secure Client with Version: 8.16.2

Thx
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0 Shweta over 3 years ago in reply to Marcel Hofmann

Hi Marcel Hofmann

It seems that the username and domain is not correct. Could you please refer to this thread and verify the profile configuration.

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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