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Sophos Mobile - App Protection triggers constant app unlock

...request for OnePlus Launcher app rendering the device unusable. The Launcher App is not even listed as an app to be protectable, so one can't remove it. Only way to get rid of the constant unlock requests is to disable App protection.

Device: OnePlus 5, Android 9 (OxygenOS 9.0.11)

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0 Shweta over 4 years ago

Hi Matthias Wille

Would it be possible to share the screenshot of the error you are receiving under the APP protection?

Shweta

Community Support Engineer | Sophos Technical Support
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0 Shweta over 4 years ago

Hi Matthias Wille

Would it be possible to share the screenshot of the error you are receiving under the APP protection?

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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Vote Up 0 Vote Down

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