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Actions does not work right after reboot Android device, but before entering device Pincode

Michel Mulder

Maybe its just me. But why is it that you cannot use actions like  refresh data, reset password of Wipe on a managed device that had been just tuned on withhout entering the user pincode at least 1 time?

I don't know about other Sophos users, but when do I need Reset Password or Wipe action the most? -> When an old non wiped device is cold booted (for instance a former employe device I want to re-use) and I want to wipe it or want to get past the former users pincode.  And then these actions are useless because they stop at "Notified"

Solutions? except the painstaking route with Android Recovery Mode?



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    I must say. I keep with my opinion that sync. etc is not (always??) working on devices before you enter the device pin the first time. I've been testing with a Samsung A40. Enrolled with KME, Android Enterprise Dev Owner profile. So Sophos Control was installed at the very beginning of the first device startup. When I later on add an device PIN and restart the device. I cannot Sync or reset the device at first. The device is auto connected with WiFi, but is waiting for entering pin code. When you enter that code it says "starting android". And only then my Sync command goes from notified to succesfull.

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  • 0

    I must say. I keep with my opinion that sync. etc is not (always??) working on devices before you enter the device pin the first time. I've been testing with a Samsung A40. Enrolled with KME, Android Enterprise Dev Owner profile. So Sophos Control was installed at the very beginning of the first device startup. When I later on add an device PIN and restart the device. I cannot Sync or reset the device at first. The device is auto connected with WiFi, but is waiting for entering pin code. When you enter that code it says "starting android". And only then my Sync command goes from notified to succesfull.

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