Hello, I Know how to use de activation bypass function on a DEP device that is still in the list of devices. But, I have a (DFU) wiped device here, present in my Apple Business Manager server and also in de "Apple DEP devices" list of Sophos. BUT , the device is deleted/no longer present in the "devices"list of Sophos. So now what? The DEP aspect is proofing my compagny ownership, but i'm not aware of any (other) way to unlock this decvice myself.
I tried to contact Apple, but they are re-directing the question from servicedesk to servicedesk.... So tips are welcome.
PS: the last user is not working here anymore, so no way to ask him to enter his apple ID as a solution.
Hi Michel Mulder
This is something where Apple support can help you with,hence would suggest you reach out to them. I will also check with my global escalation team if we have any exceptions.
End users can enable Activation Lock when signing into Find My iPhone/iPad on the device with their Apple ID credentials. However, this ability is automatically disabled if the device is supervised at the time of enrollment MyCardStatement Login
The device was supervised from the start (orderd with Apple DEP from authorised reseller) but, still the end user seems to be able to enable the Find my Phone. I see the same effect here on my test ipad, fully managed with DEP an in Sophos and i can still switch on "find my phone"
At the moment I'm contacting with Apple NL to release the ipad, delivering proof of purchase etc.