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Enrollment of Samsung Android does not show IMEI or Sim serial numbers anymore in the device info

Michel Mulder1

We are using mostly an on premise version of the MDM server, but the Sophos Central is showing the same problem. Don't get any answers from the support desk :-(

Normaly we are enrolling our Samsungs with KME, this is resulting in a device name like "Samsung KME 351231231231234" (the IMEI). But the last couple of months. All (and ONLY) the newer devices like A40, A41 A50, S series are getting devicenames like Samsung KME c9268dd6850d895f. According the Device properties this is the Android-ID and the Build Serial at the same time...
Also the IMEI nr or Simcard serial are knowhere to be found in the Device properties. 

I also tried the "add device wizard" (scan QR code etc) for an manual erollment of an A40 on my on premise AND in Sophos central server, to rule out if it was an Samsung Knox thing, with the same result. 

As an bonus: the Android_ID is not always the same for 1 device. I have seen a user who tried 5x an enrollment, resulting in 5 different names for 1 device!

 

It would feel logical to think about a Sophos<->Android 10 problem. But the Xcover4s with android 10 is not affected.

Anyone an idea? I feel like I have tried every angle by now. 



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    Sad to say that Sophos SD has close the case for now:  "Unfortunately at this moment in time there are no plans to implement the IMEI numbers into the KME devices for Sophos mobile." 

    B*S* if you ask me, IMEI numbers have always worked and still do for older devices. IMEI is one of the most basic and most used ways a phone has to identify itself. As I see it they can't resolve or reproduce it and are calling it a non existing feature now. 

    Is there know one else with this issue? In my opinion it has nothing to do with Samsung KME, beacause of the fact it is also happening to non Knox devices who I enroll the "old fashion way" with a QR code.

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    Sad to say that Sophos SD has close the case for now:  "Unfortunately at this moment in time there are no plans to implement the IMEI numbers into the KME devices for Sophos mobile." 

    B*S* if you ask me, IMEI numbers have always worked and still do for older devices. IMEI is one of the most basic and most used ways a phone has to identify itself. As I see it they can't resolve or reproduce it and are calling it a non existing feature now. 

    Is there know one else with this issue? In my opinion it has nothing to do with Samsung KME, beacause of the fact it is also happening to non Knox devices who I enroll the "old fashion way" with a QR code.

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