This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion
Probleme mit Sophos Secure E-Mail -> in Netzwerkfehler ist aufgetreten. Eine mögliche Ursache ist eine fehlende Internetverbindung

Hi,
wir haben seit einiger Zeit ein sehr nerviges Problem mit dem Sophos Mail Container.
Wir bekommen auf iOS Geräten ständig die Meldung:
"Ein Netzwerkfehler ist aufgetreten. Eine mögliche Ursache ist eine fehlende Internetverbindung. Bitte überprüfen Sie diese und versuchen Sie es erneut. Sollte das Problem weiterhin bestehen, kontaktieren Sie bitte Ihr Support-Team AS20"
Die Internetverbindung ist da.... Irgendwann geht es dann mal wieder und dann wieder nicht.
Auf Androiden ist es bisher nicht aufgetreten.
Kennt jemand dieses Phänomen?
Viele Grüße
Tobias
This thread was automatically locked due to age.
Parents
0 Shweta over 4 years ago

Hi Tobias-FHG

Could you please confirm if you are facing this issue while you are connected to Wifi or using mobile data?

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
Cancel
Vote Up 0 Vote Down

Cancel
0 Tobias-FHG over 4 years ago in reply to Shweta
Hi,
in both situations (WiFi and Mobile data) but much more often on Wifi.
As I said, I never noticed that problem von Android.
These logs are generated by the app.
[I][19-11-22 10:18:44 MEZ] |SPAG|M| ***Device Type: iPhone10,6
[I][19-11-22 10:18:44 MEZ] |SPAG|M| ***Device Type Description: iPhoneX
[I][19-11-22 10:18:44 MEZ] |SPAG|M| ***OS Version: 13.2.3
[I][19-11-22 10:18:44 MEZ] |SPAG|M| ***SPIM Version: 7.89.5 SSE
[W][19-11-22 10:18:44 MEZ] |SPAG|M| ***SecurePIM 7.89.5 SSE - iOS 13.2.3 Device Model iPhone10,6 - Logs State: NOT advanced!
[W][19-11-22 10:18:44 MEZ] |SPAG|M| ***Bundle ID: com.sophos.secure.email
[I][19-11-22 10:18:44 MEZ] |SPAG|M| ***Device OS: IOS
[W][19-11-22 10:18:44 MEZ] |SPAG|M| ***ApplicationManagers initialApplicationSetup-> ENDED
[W][19-11-22 10:18:44 MEZ] |SPAG|M| ***didFinishLaunchingWithOptions: (null)-> STARTED
[W][19-11-22 10:18:44 MEZ] |SPAG|M| ***didFinishLaunchingWithOptions-> ENDED
[I][19-11-22 10:18:44 MEZ] |VSC|M| ***DEACTIVATION: was added by system alerts
[W][19-11-22 10:18:44 MEZ] |SPAG|M| ***startPreLoginInitialization-> STARTED
[W][19-11-22 10:18:44 MEZ] |SPP|M| ***[Database] Signed Database initialisation.
[W][19-11-22 10:18:44 MEZ] |SPP|M| ***[Database] Init PSC for signed database
[W][19-11-22 10:18:44 MEZ] |SPP|M| ***[Database] Encrypted Database initialisation.
[I][19-11-22 10:18:44 MEZ] |SPAG|M| ***Logs State: Advanced!
[I][19-11-22 10:18:44 MEZ] |SPAG|M| ***Trying to register connector w/o connection controller setup.
[I][19-11-22 10:18:44 MEZ] |SPAG|M| ***Trying to register connector w/o connection controller setup.
[I][19-11-22 10:18:44 MEZ] |SPAG|M| ***Trying to register connector w/o connection controller setup.
[I][19-11-22 10:18:44 MEZ] |SPAG|M| ***Trying to register connector w/o connection controller setup.
[I][19-11-22 10:18:44 MEZ] |SPAG|M| ***Trying to register not supported app with types - {(
 4
)}
[I][19-11-22 10:18:44 MEZ] |SPAG|M| ***Trying to register not supported app with types - {(
 3
)}
[I][19-11-22 10:18:44 MEZ] |SPAG|M| ***Trying to register not supported app with types - {(
 5
)}
[I][19-11-22 10:18:44 MEZ] |SPAG|M| ***Trying to register not supported app with types - {(
 6
)}
[I][19-11-22 10:18:44 MEZ] |SPAG|M| ***Trying to register not supported connector
[I][19-11-22 10:18:44 MEZ] |SPAG|M| ***Trying to register not supported connector
[I][19-11-22 10:18:44 MEZ] |SPM|M| ***Mail setExternalSettings performed with closed context. Should not be an issue but its here just in case.
[W][19-11-22 10:18:44 MEZ] |SPSS|M| ***Didnt save applicationSetting: IsMailNotificationActiveKey. Symmetric operations is not available for saving application settings
[I][19-11-22 10:18:44 MEZ] |SPCA|M| ***Calendar setExternalSettings performed with closed context. Should not be an issue but its here just in case.
[I][19-11-22 10:18:44 MEZ] |SPCO|M| ***Contact setExternalSettings performed with closed context. Should not be an issue but its here just in case.
[I][19-11-22 10:18:44 MEZ] |SPAG|M| ***user not authenticated yet
[I][19-11-22 10:18:44 MEZ] |SPAG|M| ***Should Lock: YES
[I][19-11-22 10:18:44 MEZ] |SPAG|M| ***Show registration or login if needed...
[W][19-11-22 10:18:44 MEZ] |SPAG|M| ***startPreLoginInitialization-> ENDED
[I][19-11-22 10:18:44 MEZ] |VSC|M| ***DEACTIVATION: was removed by system alerts
[W][19-11-22 10:18:44 MEZ] |SPAG|M| ***applicationDidBecomeActive-> STARTED
[W][19-11-22 10:18:44 MEZ] |SPC|M| ***SPCVPNTrigger - Not triggering on app did become active because its disabled in config
[W][19-11-22 10:18:44 MEZ] |SPC|M| ***SPCVPNTrigger - Not starting reachability status based retrigger because its disabled in config
[I][19-11-22 10:18:44 MEZ] |SPAG|M| ***Hiding cover window...
[I][19-11-22 10:18:44 MEZ] |SPAG|M| ***SecurePIM did become active
[I][19-11-22 10:18:44 MEZ] |SPAG|M| ***user not authenticated yet
[I][19-11-22 10:18:44 MEZ] |SPAG|M| ***Should Lock: YES
[I][19-11-22 10:18:44 MEZ] |SPAG|M| ***Show registration or login if needed...
[W][19-11-22 10:18:44 MEZ] |SPAG|M| ***applicationDidBecomeActive-> ENDED
[I][19-11-22 10:18:44 MEZ] |SPAG|M| ***Logs State: Advanced!
[I][19-11-22 10:18:46 MEZ] |SPPS|M| ***MDM call has been registered.
[I][19-11-22 10:18:46 MEZ] |SPPS|M| ***MDM UI is being called...
[I][19-11-22 10:18:46 MEZ] |SPPS|M| ***The application is locked by the MDM.
[I][19-11-22 10:18:46 MEZ] |SPAG|M| ***MDM security settings unavailable, securepim start unauthentication process
[I][19-11-22 10:18:46 MEZ] |SPSS|M| ***Logout
[E][19-11-22 10:18:46 MEZ] |SPSS|M| ***Cannot setup EST service session as security context is not accessible.
[I][19-11-22 10:18:46 MEZ] |SPSS|M| ***Cancellation of current EST flow is called.
[I][19-11-22 10:18:46 MEZ] |SPAG|M| ***Show registration or login if needed...
[I][19-11-22 10:18:46 MEZ] |SPSS|com.security.context.queue| ***[Context] Sealing
[I][19-11-22 10:18:46 MEZ] |SPC|M| ***Open-In files are cleared.
[W][19-11-22 10:18:46 MEZ] |VSC|M| ***Error while removing file at path: File does not exist in /var/mobile/Containers/Data/Application/135E2A82-DD64-4FD7-854A-01424DDF3482/Documents/Open-In url.
[I][19-11-22 10:18:46 MEZ] |SPPS|M| ***Single Sign-On interface was presented
[I][19-11-22 10:18:46 MEZ] |SPPS|M| ***Single Sign-On result changed to 1.
[I][19-11-22 10:18:46 MEZ] |SPAG|M| ***Continue current presentation on Single Sign-On...
[I][19-11-22 10:18:46 MEZ] |SPAG|M| ***Login window shown
[I][19-11-22 10:18:46 MEZ] |Sera|com.security.context.queue| ***Context sealed
[I][19-11-22 10:18:46 MEZ] |SPB|M| ***Clear web browser session
[I][19-11-22 10:18:46 MEZ] |SPB|M| ***Reset web view
[I][19-11-22 10:18:46 MEZ] |SPAG|M| ***After logout action...
[I][19-11-22 10:18:46 MEZ] |SPAG|M| ***Present lockdown if needed
[I][19-11-22 10:18:46 MEZ] |SPAG|M| ***Perform after logout action
[I][19-11-22 10:18:46 MEZ] |SPAG|M| ***Database is closed...
[I][19-11-22 10:18:46 MEZ] |SPPS|M| ***MDM UI call returned partially...
[I][19-11-22 10:18:46 MEZ] |SPPS|M| ***Managed state changed from 0 to 1
[W][19-11-22 10:18:46 MEZ] |SPSS|M| ***Didnt save applicationSetting: PSPortalService ManagedByMDM. Symmetric operations is not available for saving application settings
[E][19-11-22 10:18:46 MEZ] |SPPS|M| ***Application is not authorized by the MDM server.
[W][19-11-22 10:18:46 MEZ] |SPSS|M| ***Didnt save applicationSetting: PSPortalService PSIsRegistered. Symmetric operations is not available for saving application settings
[W][19-11-22 10:18:46 MEZ] |SPSS|M| ***Didnt save applicationSetting: PSPortalService PSIsBlocked. Symmetric operations is not available for saving application settings
[W][19-11-22 10:18:46 MEZ] |SPSS|M| ***Didnt save applicationSetting: PSPortalService PSBlockState. Symmetric operations is not available for saving application settings
[W][19-11-22 10:18:46 MEZ] |SPSS|M| ***Didnt save applicationSetting: PSPortalService PSManagedState. Symmetric operations is not available for saving application settings
[I][19-11-22 10:18:46 MEZ] |SPAG|M| ***After logout action...
[I][19-11-22 10:18:46 MEZ] |SPAG|M| ***Present lockdown if needed
[I][19-11-22 10:18:46 MEZ] |SPAG|M| ***Perform after logout action
[I][19-11-22 10:18:46 MEZ] |SPAG|M| ***Database is closed...
[I][19-11-22 10:18:46 MEZ] |SPPS|M| ***MDM settings update is being called...
[W][19-11-22 10:18:46 MEZ] |SPAG|M| ***Will not retrieve license information at the moment because security context is closed.
[I][19-11-22 10:18:46 MEZ] |SPPS|M| ***Single Sign-On unlock if needed
[I][19-11-22 10:18:47 MEZ] |VSC|M| ***DEACTIVATION: was added by reason 7
[W][19-11-22 10:18:47 MEZ] |SPAG|M| ***applicationWillResignActive-> STARTED
[I][19-11-22 10:18:47 MEZ] |SPAG|M| ***Hiding workspace window...
[I][19-11-22 10:18:47 MEZ] |SPAG|M| ***Showing cover window...
[I][19-11-22 10:18:47 MEZ] |SPAG|M| ***Authentication type: SPSSAuthMethodTypeNone
[I][19-11-22 10:18:47 MEZ] |SPAG|M| ***Should Lock: NO
[W][19-11-22 10:18:47 MEZ] |SPAG|M| ***applicationWillResignActive-> ENDED
[I][19-11-22 10:18:47 MEZ] |VSC|M| ***DEACTIVATION: was added by system alerts
[I][19-11-22 10:18:47 MEZ] |SPPS|M| ***Single Sign-On interface will be dismissed
[I][19-11-22 10:18:47 MEZ] |SPPS|M| ***Single Sign-On result changed to 0.
[I][19-11-22 10:18:47 MEZ] |SPAG|M| ***Show registration or login if needed...
[I][19-11-22 10:18:47 MEZ] |SPPS|M| ***Authorized state changed from 0 to 1
[W][19-11-22 10:18:47 MEZ] |SPSS|M| ***Didnt save applicationSetting: PSPortalService AutorizedByMDM. Symmetric operations is not available for saving application settings
[W][19-11-22 10:18:47 MEZ] |SPSS|M| ***Didnt save applicationSetting: PSPortalService PSIsRegistered. Symmetric operations is not available for saving application settings
[W][19-11-22 10:18:47 MEZ] |SPSS|M| ***Didnt save applicationSetting: PSPortalService PSIsBlocked. Symmetric operations is not available for saving application settings
[W][19-11-22 10:18:47 MEZ] |SPSS|M| ***Didnt save applicationSetting: PSPortalService PSBlockState. Symmetric operations is not available for saving application settings
[W][19-11-22 10:18:47 MEZ] |SPSS|M| ***Didnt save applicationSetting: PSPortalService PSManagedState. Symmetric operations is not available for saving application settings
[I][19-11-22 10:18:47 MEZ] |SPPS|M| ***MDM settings update is being called...
[W][19-11-22 10:18:47 MEZ] |SPAG|M| ***Will not retrieve license information at the moment because security context is closed.
[I][19-11-22 10:18:47 MEZ] |SPPS|M| ***MDM settings update is being called...
[W][19-11-22 10:18:47 MEZ] |SPAG|M| ***Will not retrieve license information at the moment because security context is closed.
[I][19-11-22 10:18:47 MEZ] |SPPS|M| ***Single Sign-On interface was dismissed
[W][19-11-22 10:18:47 MEZ] |SPAG|M| ***Single Sign-On login not ready.
[I][19-11-22 10:18:47 MEZ] |SPPS|M| ***Single Sign-On unlock if needed
[I][19-11-22 10:18:47 MEZ] |SPPS|M| ***Single Sign-On secret loaded and pin data available
[I][19-11-22 10:18:47 MEZ] |SPAG|M| ***MDM single signOn has finished
[I][19-11-22 10:18:47 MEZ] |SPAG|M| ***Create SingleSignOn Login Screen And Controller
[I][19-11-22 10:18:47 MEZ] |SPAG|M| ***LoginController login user started
[I][19-11-22 10:18:47 MEZ] |SPSS|com.security.context.queue| ***[Context] Trying to open
[I][19-11-22 10:18:47 MEZ] |Sera|com.security.context.queue| ***Context opened
[I][19-11-22 10:18:47 MEZ] |SPSS|com.security.context.queue| ***[Context] Opening successful
[W][19-11-22 10:18:47 MEZ] |SPP|com.security.context.queue| ***[Database] Create store
[W][19-11-22 10:18:47 MEZ] |SPP|com.security.context.queue| ***[Database] Load metadata for persistent store
[W][19-11-22 10:18:47 MEZ] |SPP|com.security.context.queue| ***[Database] Load metadata for persistent store
[W][19-11-22 10:18:47 MEZ] |SPP|com.security.context.queue| ***[Database] Open database
[W][19-11-22 10:18:47 MEZ] |SPP|com.security.context.queue| ***[Database] Did open database
[W][19-11-22 10:18:47 MEZ] |SPP|com.security.context.queue| ***[Database] Check database status
[W][19-11-22 10:18:48 MEZ] |SPP|com.security.context.queue| ***[Database] Load existing metadata
[W][19-11-22 10:18:48 MEZ] |SPP|com.security.context.queue| ***[Database] Closed database successfully
[W][19-11-22 10:18:48 MEZ] |SPP|com.security.context.queue| ***[Database] Close database - empty
[W][19-11-22 10:18:48 MEZ] |SPP|com.security.context.queue| ***[Database] Close database - empty
[W][19-11-22 10:18:48 MEZ] |SPP|NSPersistentStoreCoordinator 0x282517300| ***[Database] Load metadata
[W][19-11-22 10:18:48 MEZ] |SPP|NSPersistentStoreCoordinator 0x282517300| ***[Database] Open database
[W][19-11-22 10:18:48 MEZ] |SPP|NSPersistentStoreCoordinator 0x282517300| ***[Database] Did open database
[W][19-11-22 10:18:48 MEZ] |SPP|NSPersistentStoreCoordinator 0x282517300| ***[Database] Check database status
[W][19-11-22 10:18:48 MEZ] |SPP|NSPersistentStoreCoordinator 0x282517300| ***[Database] Load existing metadata
[W][19-11-22 10:18:48 MEZ] |VSC|com.security.context.queue| ***File Size 96 Byte, File name .StoredEmails
[W][19-11-22 10:18:48 MEZ] |VSC|com.security.context.queue| ***File Size 32 KB, File name .SecurePIMSigned.sqlite-shm
[W][19-11-22 10:18:48 MEZ] |VSC|com.security.context.queue| ***File Size 2,5 MB, File name .SecurePIMSigned.sqlite-wal
[W][19-11-22 10:18:48 MEZ] |VSC|com.security.context.queue| ***File Size 0 KB, File name .SecurePIMEncrypted.sqlite-wal
[W][19-11-22 10:18:48 MEZ] |VSC|com.security.context.queue| ***File Size 32 KB, File name .SecurePIMEncrypted.sqlite-shm
[W][19-11-22 10:18:48 MEZ] |VSC|com.security.context.queue| ***File Size 40 MB, File name .SecurePIMEncrypted.sqlite
[W][19-11-22 10:18:48 MEZ] |VSC|com.security.context.queue| ***File Size 40 KB, File name .SecurePIMSigned.sqlite
[I][19-11-22 10:18:48 MEZ] |SPP|com.security.context.queue| ***[Database] Database is open.
[I][19-11-22 10:18:48 MEZ] |SPAG|com.security.context.queue| ***The database was opened successfully
[I][19-11-22 10:18:48 MEZ] |SPAG|M| ***LoginController login finished. Error happened: 0
[I][19-11-22 10:18:48 MEZ] |SPAG|M| ***LoginController access permitted
[I][19-11-22 10:18:48 MEZ] |SPAG|M| ***SecurePIM is logged in
[I][19-11-22 10:18:48 MEZ] |SPPS|M| ***Secure Gateway status: Needs mail verification: 1 | Mail verified: 0
[I][19-11-22 10:18:48 MEZ] |SPP|M| ***applicationSetting: saving string key: PSPortalService MDMControllerSettingsHashKey value: 3467804487941356388
[I][19-11-22 10:18:48 MEZ] |SPP|M| ***applicationSetting: saving signature
[I][19-11-22 10:18:48 MEZ] |SPP|M| ***applicationSetting: saving string key: ApplicationSettingsIdleTimeSeconds value: 0
[I][19-11-22 10:18:48 MEZ] |SPP|M| ***applicationSetting: saving signature
[I][19-11-22 10:18:48 MEZ] |SPP|M| ***applicationSetting: saving number key: IsMailNotificationActiveKey value: 0
[I][19-11-22 10:18:48 MEZ] |SPP|M| ***applicationSetting: saving signature
[I][19-11-22 10:18:48 MEZ] |SPAG|M| ***Load all accounts
[I][19-11-22 10:18:48 MEZ] |SPAG|M| ***Did register synchronizer , with types (
 5
)
[I][19-11-22 10:18:48 MEZ] |SPAG|M| ***Did register synchronizer , with types (
 5
)
[I][19-11-22 10:18:48 MEZ] |SPAG|M| ***Did register synchronizer , with types (
 5
)
[I][19-11-22 10:18:48 MEZ] |SPAG|M| ***SynchronizerRegistry created a new synchronizer for Exchange server.
[I][19-11-22 10:18:48 MEZ] |SPP|M| ***Calendars count are 1
[I][19-11-22 10:18:48 MEZ] |SPP|M| ***Calendars count are 1
[I][19-11-22 10:18:48 MEZ] |SPP|M| ***ContactGroups count are 2
[I][19-11-22 10:18:48 MEZ] |SPP|M| ***TasksGroups count are 1
[I][19-11-22 10:18:48 MEZ] |SPE|M| ***Exchange synchronizer resume synchronization
[I][19-11-22 10:18:48 MEZ] |SPE|M| ***Clearing and canceling general command (null)
[I][19-11-22 10:18:48 MEZ] |SPE|M| ***Start active commands if necessary.
[I][19-11-22 10:18:48 MEZ] |SPE|M| ***Load calendar folders: 1 calendars loaded.
[I][19-11-22 10:18:48 MEZ] |SPE|M| ***Ping command being set from (null) to  in
[I][19-11-22 10:18:48 MEZ] |SPE|M| ***setted new ping command
[I][19-11-22 10:18:48 MEZ] |SPE|M| ***AddCommand  foreground general ping for collection (null)
[I][19-11-22 10:18:48 MEZ] |SPE|M| ***ping command added
[I][19-11-22 10:18:48 MEZ] |SPE|M| ***Command start , for collection (null)
[I][19-11-22 10:18:48 MEZ] |SPAG|M| ***Did register synchronizer , with types (
 0,
 2,
 3,
 1,
 4
)
[I][19-11-22 10:18:48 MEZ] |SPE|M| ***Load calendar folders: 1 calendars loaded.
[I][19-11-22 10:18:48 MEZ] |SPE|com.apple.root.default-qos.overcommit| ***Command
[I][19-11-22 10:18:48 MEZ] |SPE|M| ***AddCommand  foreground general sync for collection (null)
[I][19-11-22 10:18:48 MEZ] |SPE|M| ***general command going to be added
[I][19-11-22 10:18:48 MEZ] |SPE|M| ***general command already exists
[I][19-11-22 10:18:48 MEZ] |SPE|M| ***Clearing and canceling general command
[I][19-11-22 10:18:48 MEZ] |SPE|M| ***Command , session task (null) stop and cancel. State is 0
[I][19-11-22 10:18:48 MEZ] |SPE|M| ***Command start , for collection (null)
[I][19-11-22 10:18:48 MEZ] |SPE|com.apple.root.default-qos.overcommit| ***Command
[I][19-11-22 10:18:48 MEZ] |SPE|M| ***Feature flags for AS Synchronizer of type 0: AllDaySwitch 1, RecurrenceFieldsEdition 1, ChangeToResponseOfInvitation 1, ParticipantsListEdition 1, MeetingInvitationForwarding 1,ResponseOfEventException 1, OutOfOfficeExternalMessage 1, DownloadAllAttachmentInOneCommand 1, RequiresHandlingOfMoveOperartion 0, supportsPreventCopyEmailFlag 0
[I][19-11-22 10:18:48 MEZ] |SPAG|M| ***Updating email signature if needed...
[I][19-11-22 10:18:48 MEZ] |SPP|M| ***applicationSetting: saving number key: IsMailNotificationActiveKey value: 1
[I][19-11-22 10:18:48 MEZ] |SPP|M| ***applicationSetting: saving signature
[I][19-11-22 10:18:48 MEZ] |SPE|M| ***AddCommand  foreground general sync for collection (null)
[I][19-11-22 10:18:48 MEZ] |SPE|M| ***general command going to be added
[I][19-11-22 10:18:48 MEZ] |SPE|M| ***general command already exists
[I][19-11-22 10:18:48 MEZ] |SPE|M| ***Clearing and canceling general command
[I][19-11-22 10:18:48 MEZ] |SPE|M| ***Command , session task (null) stop and cancel. State is 0
[I][19-11-22 10:18:48 MEZ] |SPE|M| ***Command start , for collection (null)
[I][19-11-22 10:18:48 MEZ] |SPE|com.apple.root.default-qos.overcommit| ***Command
[I][19-11-22 10:18:48 MEZ] |SPAG|M| ***Did register synchronizer , with types (
 2
)
[I][19-11-22 10:18:48 MEZ] |SPE|M| ***Load calendar folders: 1 calendars loaded.
[I][19-11-22 10:18:48 MEZ] |SPLS|M| ***Private calendar: 14 local calendars loaded
[I][19-11-22 10:18:48 MEZ] |SPE|M| ***removeCollectionsCommands for collections (
 6
)
[I][19-11-22 10:18:48 MEZ] |SPE|M| ***removeAllBackgroundCommandsForCollection - 6 type - 0
[I][19-11-22 10:18:48 MEZ] |SPE|M| ***AddCommand  background sync for collection 6
[I][19-11-22 10:18:48 MEZ] |SPE|M| ***AddCommand pair.background (null) pair.foreground (null)
[I][19-11-22 10:18:48 MEZ] |SPE|M| ***BackgroundCommandAdded command added  for collection 6
[I][19-11-22 10:18:48 MEZ] |SPE|M| ***BackgroundCommandAdded pair.foreground (null).
[I][19-11-22 10:18:48 MEZ] |SPE|M| ***AddCommand non-ping general command (, executing: 1 finised: 0) exists, not starting command:
[I][19-11-22 10:18:48 MEZ] |SPLS|M| ***Private calendar: 14 local calendars loaded
[I][19-11-22 10:18:48 MEZ] |SPAG|M| ***Presenting application window after login finished...
[I][19-11-22 10:18:48 MEZ] |SPAG|M| ***Presenting application window after modal window workflow finished...
[I][19-11-22 10:18:48 MEZ] |SPAG|M| ***Presenting application window...
[E][19-11-22 10:18:49 MEZ] |SPM|M| ***Unknown filter type.
[I][19-11-22 10:18:49 MEZ] |SPPS|M| ***Secure Gateway status: Needs mail verification: 1 | Mail verified: 0
[I][19-11-22 10:18:49 MEZ] |SPAG|M| ***notifyAndHandleSuccessfulLoginWithSecretData login screen not shown
[I][19-11-22 10:18:49 MEZ] |SPAG|M| ***userAuthenticationActions
[I][19-11-22 10:18:49 MEZ] |SPP|M| ***applicationSetting: saving string key: PSPortalService PSIsRegistered value: 1
[I][19-11-22 10:18:49 MEZ] |SPP|M| ***applicationSetting: saving signature
[I][19-11-22 10:18:49 MEZ] |SPP|M| ***applicationSetting: saving string key: PSPortalService PSIsBlocked value: 0
[I][19-11-22 10:18:49 MEZ] |SPP|M| ***applicationSetting: saving signature
[I][19-11-22 10:18:49 MEZ] |SPP|M| ***applicationSetting: saving string key: PSPortalService PSBlockState value: 0
[I][19-11-22 10:18:49 MEZ] |SPP|M| ***applicationSetting: saving signature
[I][19-11-22 10:18:49 MEZ] |SPP|M| ***applicationSetting: saving string key: PSPortalService PSManagedState value: 1
[I][19-11-22 10:18:49 MEZ] |SPP|M| ***applicationSetting: saving signature
[I][19-11-22 10:18:49 MEZ] |SPPS|M| ***MDM settings update is being called...
[I][19-11-22 10:18:49 MEZ] |VSC|M| ***DEACTIVATION: was removed by system alerts
[I][19-11-22 10:18:49 MEZ] |VSC|M| ***DEACTIVATION: was removed by reason 7
[W][19-11-22 10:18:49 MEZ] |SPAG|M| ***applicationDidBecomeActive-> STARTED
[W][19-11-22 10:18:49 MEZ] |SPC|M| ***SPCVPNTrigger - Not triggering on app did become active because its disabled in config
[W][19-11-22 10:18:49 MEZ] |SPC|M| ***SPCVPNTrigger - Not starting reachability status based retrigger because its disabled in config
[I][19-11-22 10:18:49 MEZ] |SPAG|M| ***Hiding cover window...
[I][19-11-22 10:18:49 MEZ] |SPAG|M| ***SecurePIM did become active
[I][19-11-22 10:18:49 MEZ] |SPAG|M| ***Authentication type: SPSSAuthMethodTypeNone
[I][19-11-22 10:18:49 MEZ] |SPAG|M| ***Should Lock: NO
[W][19-11-22 10:18:49 MEZ] |SPAG|M| ***applicationDidBecomeActive-> ENDED
[I][19-11-22 10:18:49 MEZ] |SPAG|M| ***Logs State: Advanced!
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Continue start stopped (Canceled). Command , for collection (null).
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Continue start stopped (Canceled). Command , for collection (null).
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Command continue start , for collection (null)
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Command , session task  is created. State is 1
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Network changed to status: 2
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Load calendar folders: 1 calendars loaded.
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Ping command tried but sync is present
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***General command is executing. Skip start of active commands.
[I][19-11-22 10:18:49 MEZ] |SPP|NSManagedObjectContext 0x28097f560: child_context.SPPDatabaseContext| ***Number of contacts: 102
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Network changed to status: 2
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Load calendar folders: 1 calendars loaded.
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Ping command tried but sync is present
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***General command is executing. Skip start of active commands.
[I][19-11-22 10:18:49 MEZ] |SPAG|M| ***TouchID performing login if needed after dialog finished dismissing
[I][19-11-22 10:18:49 MEZ] |SPLS|M| ***Private calendar: importing finished - 2 local events loaded
[I][19-11-22 10:18:49 MEZ] |SPC|M| ***Loaded 2 events
[I][19-11-22 10:18:49 MEZ] |SPLS|M| ***Private calendar: importing finished - 2 local events loaded
[I][19-11-22 10:18:49 MEZ] |SPC|M| ***Loaded 2 events
[I][19-11-22 10:18:49 MEZ] |SPE|NSManagedObjectContext 0x280942300: child_context.SPPDatabaseContext| ***1 calendars loaded to display
[I][19-11-22 10:18:49 MEZ] |SPE|NSManagedObjectContext 0x280942300: child_context.SPPDatabaseContext| ***Loading calendar with server id: 6, calendar type: 8, events count: 56
[I][19-11-22 10:18:49 MEZ] |SPE|NSManagedObjectContext 0x280942300: child_context.SPPDatabaseContext| ***Generated 20 events from 1 calendars
[I][19-11-22 10:18:49 MEZ] |SPE|NSManagedObjectContext 0x280942300: child_context.SPPDatabaseContext| ***Filtered out events count: 0
[I][19-11-22 10:18:49 MEZ] |SPC|NSManagedObjectContext 0x280942300: child_context.SPPDatabaseContext| ***Loaded 20 events
[I][19-11-22 10:18:49 MEZ] |SPC|NSManagedObjectContext 0x280942300: child_context.SPPDatabaseContext| ***Filtered events count: 20
[I][19-11-22 10:18:49 MEZ] |SPCA|M| ***Loaded 20 events.
[I][19-11-22 10:18:49 MEZ] |SPE|NSManagedObjectContext 0x280942300: child_context.SPPDatabaseContext| ***1 calendars loaded to display
[I][19-11-22 10:18:49 MEZ] |SPE|NSManagedObjectContext 0x280942300: child_context.SPPDatabaseContext| ***Loading calendar with server id: 6, calendar type: 8, events count: 56
[I][19-11-22 10:18:49 MEZ] |SPE|NSManagedObjectContext 0x280942300: child_context.SPPDatabaseContext| ***Generated 1 events from 1 calendars
[I][19-11-22 10:18:49 MEZ] |SPE|NSManagedObjectContext 0x280942300: child_context.SPPDatabaseContext| ***Filtered out events count: 0
[I][19-11-22 10:18:49 MEZ] |SPC|NSManagedObjectContext 0x280942300: child_context.SPPDatabaseContext| ***Loaded 20 events
[I][19-11-22 10:18:49 MEZ] |SPE|NSManagedObjectContext 0x280942300: child_context.SPPDatabaseContext| ***1 calendars loaded to display
[I][19-11-22 10:18:49 MEZ] |SPE|NSManagedObjectContext 0x280942300: child_context.SPPDatabaseContext| ***Loading calendar with server id: 6, calendar type: 8, events count: 56
[I][19-11-22 10:18:49 MEZ] |SPE|NSManagedObjectContext 0x280942300: child_context.SPPDatabaseContext| ***Generated 4 events from 1 calendars
[I][19-11-22 10:18:49 MEZ] |SPE|NSManagedObjectContext 0x280942300: child_context.SPPDatabaseContext| ***Filtered out events count: 0
[I][19-11-22 10:18:49 MEZ] |SPC|NSManagedObjectContext 0x280942300: child_context.SPPDatabaseContext| ***Loaded 24 events
[I][19-11-22 10:18:49 MEZ] |SPC|NSManagedObjectContext 0x280942300: child_context.SPPDatabaseContext| ***Filtered events count: 24
[I][19-11-22 10:18:49 MEZ] |SPE|NSManagedObjectContext 0x280942300: child_context.SPPDatabaseContext| ***1 calendars loaded to display
[I][19-11-22 10:18:49 MEZ] |SPE|NSManagedObjectContext 0x280942300: child_context.SPPDatabaseContext| ***Loading calendar with server id: 6, calendar type: 8, events count: 56
[I][19-11-22 10:18:49 MEZ] |SPE|NSManagedObjectContext 0x280942300: child_context.SPPDatabaseContext| ***Generated 1 events from 1 calendars
[I][19-11-22 10:18:49 MEZ] |SPE|NSManagedObjectContext 0x280942300: child_context.SPPDatabaseContext| ***Filtered out events count: 0
[I][19-11-22 10:18:49 MEZ] |SPC|NSManagedObjectContext 0x280942300: child_context.SPPDatabaseContext| ***Loaded 24 events
[I][19-11-22 10:18:49 MEZ] |SPC|NSManagedObjectContext 0x280942300: child_context.SPPDatabaseContext| ***Filtered events count: 24
[I][19-11-22 10:18:49 MEZ] |SPP|NSManagedObjectContext 0x28097f560: child_context.SPPDatabaseContext| ***Number of contacts: 102
[E][19-11-22 10:18:49 MEZ] |SPCO|com.apple.NSXPCConnection.user.com.apple.CallKit.CallDirectory| ***Call directory update failed with error code: 7, domain: com.apple.CallKit.error.calldirectorymanager
[I][19-11-22 10:18:49 MEZ] |SPCO|com.apple.NSXPCConnection.user.com.apple.CallKit.CallDirectory| ***Call directory updated.
[I][19-11-22 10:18:49 MEZ] |SPLS|M| ***Private calendar: importing finished - 66 local events loaded
[I][19-11-22 10:18:49 MEZ] |SPC|M| ***Loaded 61 events
[I][19-11-22 10:18:49 MEZ] |SPC|M| ***Filtered events count: 61
[I][19-11-22 10:18:49 MEZ] |SPCA|M| ***Loaded 61 events.
[I][19-11-22 10:18:49 MEZ] |SPLS|M| ***Private calendar: importing finished - 86 local events loaded
[I][19-11-22 10:18:49 MEZ] |SPC|M| ***Loaded 80 events
[I][19-11-22 10:18:49 MEZ] |SPC|M| ***Filtered events count: 80
[I][19-11-22 10:18:49 MEZ] |SPLS|M| ***Private calendar: importing finished - 86 local events loaded
[I][19-11-22 10:18:49 MEZ] |SPC|M| ***Loaded 80 events
[I][19-11-22 10:18:49 MEZ] |SPC|M| ***Filtered events count: 80
[E][19-11-22 10:18:49 MEZ] |Assert|M| ***this method should never be called with nil calendar parameter
[E][19-11-22 10:18:49 MEZ] |Assert|M| ***for each account should be one synchronizer
[E][19-11-22 10:18:49 MEZ] |Assert|M| ***this method should never be called with nil calendar parameter
[E][19-11-22 10:18:49 MEZ] |Assert|M| ***for each account should be one synchronizer
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Command completion called , for collection (null)
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Command , session task  finished. State is 3
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Command finished : for collection (null)
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Command  finished with http status code - 200
[I][19-11-22 10:18:49 MEZ] |SPAG|M| ***Hiding modal windows...
[I][19-11-22 10:18:49 MEZ] |SPAG|M| ***Registration window hidden
[I][19-11-22 10:18:49 MEZ] |SPAG|M| ***Login window hidden
[I][19-11-22 10:18:49 MEZ] |SPPS|M| ***CLM contact interval "1" is used.
[I][19-11-22 10:18:49 MEZ] |SPPS|M| ***MAM request started: clm.securepim.com/.../registerMdmDevice. proxyRecoveryInProgressWhenStarted: 0, proxyRecoveryAttempted: 0
[W][19-11-22 10:18:49 MEZ] |SPC|M| ***[Proxy] restoring original proxy settings. Identifier: Original. Type: 0. UseGlobalPro: 0. Host: (null). Port: 0. UseTLSconnectionToProxy: 0. UseAuthentication: 0. Username: Not configured. Password: Not configured. useProxyForDocumentModule: 0. useProxyForCertificateVerification: 0.ProxyExceptionList: (null).
[W][19-11-22 10:18:49 MEZ] |SPC|M| ***[Proxy] Update proxy with settings:
 Type: None; UseGlobalProxy: NO
 Host: (null)
 Port: 0
 ProxyExceptionList: (null)
 UseTLSconnectionToProxy: NO
 UseAuthentication: NO
 Username: Not configured
 Password: Not configured
 useProxyForDocumentModule: NO
 useProxyForCertificateVerification: NO
[I][19-11-22 10:18:49 MEZ] |SPP|M| ***applicationSetting: saving number key: Security globalProxySettingsShouldBeUsed value: 0
[I][19-11-22 10:18:49 MEZ] |SPP|M| ***applicationSetting: saving signature
[I][19-11-22 10:18:49 MEZ] |SPSS|M| ***[Proxy] Use global proxy: NO.
[I][19-11-22 10:18:49 MEZ] |SPP|M| ***applicationSetting: saving string key: PSPortalService PSPortalManaged value: 0
[I][19-11-22 10:18:49 MEZ] |SPP|M| ***applicationSetting: saving signature
[I][19-11-22 10:18:49 MEZ] |SPP|M| ***applicationSetting: saving string key: PSPortalService PSLastCheck value: 1574414329.569611
[I][19-11-22 10:18:49 MEZ] |SPP|M| ***applicationSetting: saving signature
[I][19-11-22 10:18:49 MEZ] |SPAG|M| ***changePushNotificationEWSSubscriptionStatusIfNeeded with shouldRegisterPushNotificationToken: 1
[I][19-11-22 10:18:49 MEZ] |SPAG|M| ***Start checkPushNotificationSubscriptionIdForEmail in MAM with settings: {silent: 0, real: 1, activated: 1, allowShowSender: 0, allowShowSubject: 0, allowShowPreview: 0, allowShowUnreadEmailOnly: 0}
[I][19-11-22 10:18:49 MEZ] |SPPS|M| ***MAM request started: push-services.sophosmc.com/.../getAddEwsPushSubscription. proxyRecoveryInProgressWhenStarted: 0, proxyRecoveryAttempted: 0
[I][19-11-22 10:18:49 MEZ] |SPE|M| *** command parsed and finished with status 1
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Sync folders command did finish with status - 1
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Feature flags for AS Synchronizer of type 0: AllDaySwitch 1, RecurrenceFieldsEdition 1, ChangeToResponseOfInvitation 1, ParticipantsListEdition 1, MeetingInvitationForwarding 1,ResponseOfEventException 1, OutOfOfficeExternalMessage 1, DownloadAllAttachmentInOneCommand 1, RequiresHandlingOfMoveOperartion 0, supportsPreventCopyEmailFlag 0
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Sync folders command brought 1 folders to add
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Adding folder (55) to database.
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Load calendar folders: 1 calendars loaded.
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Ping command tried but sync is present
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Load calendar folders: 1 calendars loaded.
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Ping command tried but sync is present
[W][19-11-22 10:18:49 MEZ] |SPM|M| ***BM - Clearing the current mail from detail view.
[W][19-11-22 10:18:49 MEZ] |SPM|M| ***BM - Clearing the current mail from detail view.
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***removeAllBackgroundCommandsForCollection - 13 type - 0
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***AddCommand  foreground sync for collection 13
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***AddCommand pair.background (null) pair.foreground (null)
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***ForegroundCommandAdded  for collection 13
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***ForegroundCommandAdded SyncCommand. Being added and stopping background. pair.background (null) finished: 0 executing: 0
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***AddCommand non-ping general command (, executing: 0 finised: 1) exists, not starting command:
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***CommandDidFinish  foreground general sync for collection (null)
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Clearing general command  without dependencies
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Start active commands if necessary.
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Command start , for collection 6
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***CommandGettingChanges request sent with sync key 973575039 for collection 13
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Command start , for collection 13
[I][19-11-22 10:18:49 MEZ] |SPE|com.apple.root.default-qos.overcommit| ***Command
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Ping command tried but sync is present
[I][19-11-22 10:18:49 MEZ] |SPE|com.apple.root.default-qos.overcommit| ***Command
[I][19-11-22 10:18:49 MEZ] |SPAG|com.apple.usernotifications.UNUserNotificationServiceConnection.call-out| ***Push registration was granted by user
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Command continue start , for collection 6
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Command , session task  is created. State is 1
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Command continue start , for collection 13
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Command , session task  is created. State is 1
[W][19-11-22 10:18:49 MEZ] |SPAG|M| ***Application successfully registered for Push Notifications.
[I][19-11-22 10:18:49 MEZ] |SPAG|M| ***changePushNotificationEWSSubscriptionStatusIfNeeded with shouldRegisterPushNotificationToken: 1
[I][19-11-22 10:18:49 MEZ] |SPAG|M| ***Start checkPushNotificationSubscriptionIdForEmail in MAM with settings: {silent: 0, real: 1, activated: 1, allowShowSender: 0, allowShowSubject: 0, allowShowPreview: 0, allowShowUnreadEmailOnly: 0}
[I][19-11-22 10:18:49 MEZ] |SPPS|M| ***MAM request started: push-services.sophosmc.com/.../getAddEwsPushSubscription. proxyRecoveryInProgressWhenStarted: 0, proxyRecoveryAttempted: 0
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Command completion called , for collection 6
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Command , session task  finished. State is 3
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Command finished : for collection 6
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Command  finished with http status code - 200
[I][19-11-22 10:18:49 MEZ] |SPE|M| *** command parsed and finished with status (null)
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Sync command (calendar change) finished with success: existing sync key 803838403 new sync key 701554973 for collection 6
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Load calendar folders: 1 calendars loaded.
[I][19-11-22 10:18:49 MEZ] |SPLS|M| ***Private calendar: 14 local calendars loaded
[E][19-11-22 10:18:49 MEZ] |SPM|M| ***Unknown filter type.
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***CommandDidFinish  background sync for collection 6
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***background command CommandSync16_1 finished for collection id 6
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Background sync attempting to restart pair.foreground sync: (null), executing: 0 finished: 0
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Ping command tried but sync is present
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Command completion called , for collection 13
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Command , session task  finished. State is 3
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Command finished : for collection 13
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Command  finished with http status code - 200
[I][19-11-22 10:18:49 MEZ] |SPLS|M| ***Private calendar: importing finished - 2 local events loaded
[I][19-11-22 10:18:49 MEZ] |SPC|M| ***Loaded 2 events
[I][19-11-22 10:18:49 MEZ] |SPE|M| *** command parsed and finished with status (null)
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***CommandGettingChanges finished with success: existing sync key 973575039 new sync key 1858929674 for collection 13
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Added (5) Emails
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Changed (0) Emails
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Deleting 1 emails.
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Deleting 1 emails.
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Deleting 1 emails.
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Deleting 1 emails.
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Deleting 1 emails.
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Deleting 1 emails.
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Deleted (6) Emails
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Soft Deleted (0) Emails
[I][19-11-22 10:18:49 MEZ] |SPM|M| ***EMAIL-VERIFICATION-LOGIC -> verifyProvisioningState called for newly added emails
[I][19-11-22 10:18:49 MEZ] |SPM|M| ***TRANSPORT-PIN-RETRIEVAL-LOGIC -> retrieval transport pin called for newly added emails
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***removeAllBackgroundCommandsForCollection - 13 type - 0
[E][19-11-22 10:18:49 MEZ] |SPM|M| ***Unknown filter type.
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***CommandDidFinish  foreground sync for collection 13
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***foreground command CommandSync16_1 finished for collection id 13
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***AddCommand  foreground general ping for collection (null)
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***ping command added
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Command start , for collection (null)
[I][19-11-22 10:18:49 MEZ] |SPLS|M| ***Private calendar: importing finished - 2 local events loaded
[I][19-11-22 10:18:49 MEZ] |SPC|M| ***Loaded 2 events
[I][19-11-22 10:18:49 MEZ] |SPLS|M| ***Private calendar: importing finished - 66 local events loaded
[I][19-11-22 10:18:49 MEZ] |SPC|M| ***Loaded 61 events
[I][19-11-22 10:18:49 MEZ] |SPC|M| ***Filtered events count: 61
[I][19-11-22 10:18:49 MEZ] |SPE|com.apple.root.default-qos.overcommit| ***Command
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Command continue start , for collection (null)
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***removeAllBackgroundCommandsForCollection - 32 type - 0
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***AddCommand  background sync for collection 32
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***AddCommand pair.background (null) pair.foreground (null)
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***BackgroundCommandAdded command added  for collection 32
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***BackgroundCommandAdded pair.foreground (null).
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***AddCommand ping general command exists.
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***AddCommand cancelling ping command
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Clearing and canceling general command
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Command , session task (null) stop and cancel. State is 0
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***CommandGettingChanges request sent with sync key 63760213 for collection 32
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Command start , for collection 32
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***removeAllBackgroundCommandsForCollection - 7 type - 0
[I][19-11-22 10:18:49 MEZ] |SPE|com.apple.root.default-qos.overcommit| ***Command
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***AddCommand  background sync for collection 7
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***AddCommand pair.background (null) pair.foreground (null)
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***BackgroundCommandAdded command added  for collection 7
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***BackgroundCommandAdded pair.foreground (null).
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Command start , for collection 7
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***removeAllBackgroundCommandsForCollection - 27 type - 0
[I][19-11-22 10:18:49 MEZ] |SPE|com.apple.root.default-qos.overcommit| ***Command
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***AddCommand  background sync for collection SyncNoteFolders
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***AddCommand pair.background (null) pair.foreground (null)
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***BackgroundCommandAdded command added  for collection SyncNoteFolders
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***BackgroundCommandAdded pair.foreground (null).
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Command start , for collection SyncNoteFolders
[I][19-11-22 10:18:49 MEZ] |SPM|M| ***EMAIL-VERIFICATION-LOGIC -> initialSyncFinished and account will be checked for need of EmailVerification
[I][19-11-22 10:18:49 MEZ] |SPM|M| ***EMAIL-VERIFICATION-LOGIC -> search for support email logic for EmailVerification NOT TRIGGERED for this account
[I][19-11-22 10:18:49 MEZ] |SPM|M| ***TRANSPORT-PIN-RETRIEVAL-LOGIC -> initialSyncFinished and account will be checked for need of retrieving transport pin for certificate
[I][19-11-22 10:18:49 MEZ] |SPM|M| ***TRANSPORT-PIN-RETRIEVAL-LOGIC -> search for support email logic for transport pin retrieval NOT TRIGGERED for this account
[I][19-11-22 10:18:49 MEZ] |SPE|com.apple.root.default-qos.overcommit| ***Command
[I][19-11-22 10:18:49 MEZ] |SPAG|M| ***changePushNotificationEWSSubscriptionStatusIfNeeded with shouldRegisterPushNotificationToken: 1
[I][19-11-22 10:18:49 MEZ] |SPAG|M| ***Start checkPushNotificationSubscriptionIdForEmail in MAM with settings: {silent: 0, real: 1, activated: 1, allowShowSender: 0, allowShowSubject: 0, allowShowPreview: 0, allowShowUnreadEmailOnly: 0}
[I][19-11-22 10:18:49 MEZ] |SPPS|M| ***MAM request started: push-services.sophosmc.com/.../getAddEwsPushSubscription. proxyRecoveryInProgressWhenStarted: 0, proxyRecoveryAttempted: 0
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Continue start stopped after start (Canceled). Command , for collection (null).
[I][19-11-22 10:18:49 MEZ] |SPLS|M| ***Private calendar: importing finished - 86 local events loaded
[I][19-11-22 10:18:49 MEZ] |SPE|NSManagedObjectContext 0x2809456c0: child_context.SPPDatabaseContext| ***1 calendars loaded to display
[I][19-11-22 10:18:49 MEZ] |SPC|M| ***Loaded 80 events
[I][19-11-22 10:18:49 MEZ] |SPC|M| ***Filtered events count: 80
[I][19-11-22 10:18:49 MEZ] |SPLS|M| ***Private calendar: importing finished - 86 local events loaded
[I][19-11-22 10:18:49 MEZ] |SPC|M| ***Loaded 80 events
[I][19-11-22 10:18:49 MEZ] |SPC|M| ***Filtered events count: 80
[I][19-11-22 10:18:49 MEZ] |SPCA|M| ***Loaded 61 events.
[I][19-11-22 10:18:49 MEZ] |SPLS|M| ***Private calendar: importing finished - 86 local events loaded
[I][19-11-22 10:18:49 MEZ] |SPC|M| ***Loaded 80 events
[I][19-11-22 10:18:49 MEZ] |SPC|M| ***Filtered events count: 80
[I][19-11-22 10:18:49 MEZ] |SPLS|M| ***Private calendar: importing finished - 86 local events loaded
[I][19-11-22 10:18:49 MEZ] |SPC|M| ***Loaded 80 events
[I][19-11-22 10:18:49 MEZ] |SPC|M| ***Filtered events count: 80
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Command continue start , for collection 32
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Command , session task  is created. State is 1
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Command continue start , for collection 7
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Command , session task  is created. State is 1
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Command continue start , for collection SyncNoteFolders
[I][19-11-22 10:18:49 MEZ] |SPE|M| ***Command , session task  is created. State is 1
[I][19-11-22 10:18:49 MEZ] |SPE|NSManagedObjectContext 0x2809456c0: child_context.SPPDatabaseContext| ***Loading calendar with server id: 6, calendar type: 8, events count: 56
[I][19-11-22 10:18:50 MEZ] |SPE|NSManagedObjectContext 0x2809456c0: child_context.SPPDatabaseContext| ***Generated 20 events from 1 calendars
[I][19-11-22 10:18:50 MEZ] |SPE|NSManagedObjectContext 0x2809456c0: child_context.SPPDatabaseContext| ***Filtered out events count: 0
[I][19-11-22 10:18:50 MEZ] |SPC|NSManagedObjectContext 0x2809456c0: child_context.SPPDatabaseContext| ***Loaded 20 events
[I][19-11-22 10:18:50 MEZ] |SPC|NSManagedObjectContext 0x2809456c0: child_context.SPPDatabaseContext| ***Filtered events count: 20
[I][19-11-22 10:18:50 MEZ] |SPCA|M| ***Loaded 20 events.
[I][19-11-22 10:18:50 MEZ] |SPE|NSManagedObjectContext 0x2809456c0: child_context.SPPDatabaseContext| ***1 calendars loaded to display
[I][19-11-22 10:18:50 MEZ] |SPE|NSManagedObjectContext 0x2809456c0: child_context.SPPDatabaseContext| ***Loading calendar with server id: 6, calendar type: 8, events count: 56
[I][19-11-22 10:18:50 MEZ] |SPE|NSManagedObjectContext 0x2809456c0: child_context.SPPDatabaseContext| ***Generated 1 events from 1 calendars
[I][19-11-22 10:18:50 MEZ] |SPE|NSManagedObjectContext 0x2809456c0: child_context.SPPDatabaseContext| ***Filtered out events count: 0
[I][19-11-22 10:18:50 MEZ] |SPC|NSManagedObjectContext 0x2809456c0: child_context.SPPDatabaseContext| ***Loaded 20 events
[I][19-11-22 10:18:50 MEZ] |SPE|NSManagedObjectContext 0x2809456c0: child_context.SPPDatabaseContext| ***1 calendars loaded to display
[I][19-11-22 10:18:50 MEZ] |SPE|NSManagedObjectContext 0x2809456c0: child_context.SPPDatabaseContext| ***Loading calendar with server id: 6, calendar type: 8, events count: 56
[I][19-11-22 10:18:50 MEZ] |SPE|NSManagedObjectContext 0x2809456c0: child_context.SPPDatabaseContext| ***Generated 4 events from 1 calendars
[I][19-11-22 10:18:50 MEZ] |SPE|NSManagedObjectContext 0x2809456c0: child_context.SPPDatabaseContext| ***Filtered out events count: 0
[I][19-11-22 10:18:50 MEZ] |SPC|NSManagedObjectContext 0x2809456c0: child_context.SPPDatabaseContext| ***Loaded 24 events
[I][19-11-22 10:18:50 MEZ] |SPC|NSManagedObjectContext 0x2809456c0: child_context.SPPDatabaseContext| ***Filtered events count: 24
[I][19-11-22 10:18:50 MEZ] |SPE|NSManagedObjectContext 0x2809456c0: child_context.SPPDatabaseContext| ***1 calendars loaded to display
[I][19-11-22 10:18:50 MEZ] |SPE|NSManagedObjectContext 0x2809456c0: child_context.SPPDatabaseContext| ***Loading calendar with server id: 6, calendar type: 8, events count: 56
[E][19-11-22 10:18:50 MEZ] |Assert|M| ***this method should never be called with nil calendar parameter
[E][19-11-22 10:18:50 MEZ] |Assert|M| ***for each account should be one synchronizer
[I][19-11-22 10:18:50 MEZ] |SPE|NSManagedObjectContext 0x2809456c0: child_context.SPPDatabaseContext| ***Generated 1 events from 1 calendars
[I][19-11-22 10:18:50 MEZ] |SPE|NSManagedObjectContext 0x2809456c0: child_context.SPPDatabaseContext| ***Filtered out events count: 0
[I][19-11-22 10:18:50 MEZ] |SPC|NSManagedObjectContext 0x2809456c0: child_context.SPPDatabaseContext| ***Loaded 24 events
[I][19-11-22 10:18:50 MEZ] |SPC|NSManagedObjectContext 0x2809456c0: child_context.SPPDatabaseContext| ***Filtered events count: 24
[I][19-11-22 10:18:50 MEZ] |SPE|NSManagedObjectContext 0x2809456c0: child_context.SPPDatabaseContext| ***1 calendars loaded to display
[I][19-11-22 10:18:50 MEZ] |SPE|NSManagedObjectContext 0x2809456c0: child_context.SPPDatabaseContext| ***Loading calendar with server id: 6, calendar type: 8, events count: 56
[E][19-11-22 10:18:50 MEZ] |Assert|M| ***this method should never be called with nil calendar parameter
[E][19-11-22 10:18:50 MEZ] |Assert|M| ***for each account should be one synchronizer
[I][19-11-22 10:18:50 MEZ] |SPE|NSManagedObjectContext 0x2809456c0: child_context.SPPDatabaseContext| ***Generated 1 events from 1 calendars
[I][19-11-22 10:18:50 MEZ] |SPE|NSManagedObjectContext 0x2809456c0: child_context.SPPDatabaseContext| ***Filtered out events count: 0
[I][19-11-22 10:18:50 MEZ] |SPC|NSManagedObjectContext 0x2809456c0: child_context.SPPDatabaseContext| ***Loaded 24 events
[I][19-11-22 10:18:50 MEZ] |SPC|NSManagedObjectContext 0x2809456c0: child_context.SPPDatabaseContext| ***Filtered events count: 24
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***Command completion called , for collection 7
[I][19-11-22 10:18:50 MEZ] |SPE|NSManagedObjectContext 0x2809456c0: child_context.SPPDatabaseContext| ***1 calendars loaded to display
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***Command , session task  finished. State is 3
[I][19-11-22 10:18:50 MEZ] |SPE|NSManagedObjectContext 0x2809456c0: child_context.SPPDatabaseContext| ***Loading calendar with server id: 6, calendar type: 8, events count: 56
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***Command finished : for collection 7
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***Command  finished with http status code - 200
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***removeAllBackgroundCommandsForCollection - 7 type - 0
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***CommandDidFinish  background sync for collection 7
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***background command CommandSync16_1 finished for collection id 7
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***Background sync attempting to restart pair.foreground sync: (null), executing: 0 finished: 0
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***Ping command tried but sync is present
[I][19-11-22 10:18:50 MEZ] |SPPS|M| ***MAM request finished: 200, clm.securepim.com/.../registerMdmDevice, error (null)
[E][19-11-22 10:18:50 MEZ] |Sera|M| ***File for object identified by "responseAndRequestSigningPK" (type pubkey) could not be opened: /var/mobile/Containers/Data/Application/135E2A82-DD64-4FD7-854A-01424DDF3482/Documents/.ctx/secure_storage/responseAndRequestSigningPK.pubkey, reason: File not found: /var/mobile/Containers/Data/Application/135E2A82-DD64-4FD7-854A-01424DDF3482/Documents/.ctx/secure_storage/responseAndRequestSigningPK.pubkey: No such file or directory
[I][19-11-22 10:18:50 MEZ] |SPP|M| ***applicationSetting: saving string key: PSPortalService PSMAMServerDate value: 1574414330.000000
[I][19-11-22 10:18:50 MEZ] |SPP|M| ***applicationSetting: saving signature
[I][19-11-22 10:18:50 MEZ] |SPPS|M| ***CLM contact interval "1" received.
[I][19-11-22 10:18:50 MEZ] |SPE|NSManagedObjectContext 0x2809456c0: child_context.SPPDatabaseContext| ***Generated 1 events from 1 calendars
[I][19-11-22 10:18:50 MEZ] |SPE|NSManagedObjectContext 0x2809456c0: child_context.SPPDatabaseContext| ***Filtered out events count: 0
[I][19-11-22 10:18:50 MEZ] |SPC|NSManagedObjectContext 0x2809456c0: child_context.SPPDatabaseContext| ***Loaded 24 events
[I][19-11-22 10:18:50 MEZ] |SPC|NSManagedObjectContext 0x2809456c0: child_context.SPPDatabaseContext| ***Filtered events count: 24
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***Command completion called , for collection SyncNoteFolders
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***Command , session task  finished. State is 3
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***Command finished : for collection SyncNoteFolders
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***Command  finished with http status code - 200
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***removeAllBackgroundCommandsForCollection - 27 type - 0
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***removeAllBackgroundCommandsForCollection - 27 type - 0
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***CommandDidFinish  background sync for collection SyncNoteFolders
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***background command CommandSync16_1 finished for collection id SyncNoteFolders
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***Background sync attempting to restart pair.foreground sync: (null), executing: 0 finished: 0
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***Ping command tried but sync is present
[I][19-11-22 10:18:50 MEZ] |SPPS|M| ***License server connection was performed.
[I][19-11-22 10:18:50 MEZ] |SPP|M| ***applicationSetting: saving number key: LicenseManagerContactInterval value: 1
[I][19-11-22 10:18:50 MEZ] |SPP|M| ***applicationSetting: saving signature
[I][19-11-22 10:18:50 MEZ] |SPPS|M| ***Importing new MDM-derived application settings...
[I][19-11-22 10:18:50 MEZ] |SPP|M| ***applicationSetting: saving number key: PSPortalServiceLicense expiresOn value: 1861830000000
[I][19-11-22 10:18:50 MEZ] |SPP|M| ***applicationSetting: saving signature
[I][19-11-22 10:18:50 MEZ] |SPP|M| ***applicationSetting: saving string key: PSPortalServiceLicense MAIL value: 1
[I][19-11-22 10:18:50 MEZ] |SPP|M| ***applicationSetting: saving signature
[I][19-11-22 10:18:50 MEZ] |SPP|M| ***applicationSetting: saving string key: PSPortalServiceLicense BROWSER value: 0
[I][19-11-22 10:18:50 MEZ] |SPP|M| ***applicationSetting: saving signature
[I][19-11-22 10:18:50 MEZ] |SPP|M| ***applicationSetting: saving string key: PSPortalServiceLicense CALENDAR value: 1
[I][19-11-22 10:18:50 MEZ] |SPP|M| ***applicationSetting: saving signature
[I][19-11-22 10:18:50 MEZ] |SPP|M| ***applicationSetting: saving string key: PSPortalServiceLicense CONTACT value: 1
[I][19-11-22 10:18:50 MEZ] |SPP|M| ***applicationSetting: saving signature
[I][19-11-22 10:18:50 MEZ] |SPP|M| ***applicationSetting: saving string key: PSPortalServiceLicense DOCUMENT value: 0
[I][19-11-22 10:18:50 MEZ] |SPP|M| ***applicationSetting: saving signature
[I][19-11-22 10:18:50 MEZ] |SPP|M| ***applicationSetting: saving string key: PSPortalServiceLicense NOTE_TASK value: 0
[I][19-11-22 10:18:50 MEZ] |SPP|M| ***applicationSetting: saving signature
[I][19-11-22 10:18:50 MEZ] |SPP|M| ***applicationSetting: saving string key: ApplicationSettingsIdleTimeSeconds value: 0
[I][19-11-22 10:18:50 MEZ] |SPP|M| ***applicationSetting: saving signature
[I][19-11-22 10:18:50 MEZ] |SPP|M| ***applicationSetting: saving number key: IsMailNotificationActiveKey value: 1
[I][19-11-22 10:18:50 MEZ] |SPP|M| ***applicationSetting: saving signature
[I][19-11-22 10:18:50 MEZ] |SPAG|M| ***Logs State: Advanced!
[I][19-11-22 10:18:50 MEZ] |SPAG|M| ***Updating email signature if needed...
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***Feature flags for AS Synchronizer of type 0: AllDaySwitch 1, RecurrenceFieldsEdition 1, ChangeToResponseOfInvitation 1, ParticipantsListEdition 1, MeetingInvitationForwarding 1,ResponseOfEventException 1, OutOfOfficeExternalMessage 1, DownloadAllAttachmentInOneCommand 1, RequiresHandlingOfMoveOperartion 0, supportsPreventCopyEmailFlag 0
[I][19-11-22 10:18:50 MEZ] |SPAG|M| ***changePushNotificationEWSSubscriptionStatusIfNeeded with shouldRegisterPushNotificationToken: 1
[I][19-11-22 10:18:50 MEZ] |SPAG|M| ***Start checkPushNotificationSubscriptionIdForEmail in MAM with settings: {silent: 0, real: 1, activated: 1, allowShowSender: 0, allowShowSubject: 0, allowShowPreview: 0, allowShowUnreadEmailOnly: 0}
[I][19-11-22 10:18:50 MEZ] |SPPS|M| ***MAM request started: push-services.sophosmc.com/.../getAddEwsPushSubscription. proxyRecoveryInProgressWhenStarted: 0, proxyRecoveryAttempted: 0
[I][19-11-22 10:18:50 MEZ] |SPP|M| ***applicationSetting: saving string key: LastLicenseManagerContact value: 22. November 2019 um 10:18:50 MEZ
[I][19-11-22 10:18:50 MEZ] |SPP|M| ***applicationSetting: saving signature
[E][19-11-22 10:18:50 MEZ] |Assert|M| ***this method should never be called with nil calendar parameter
[E][19-11-22 10:18:50 MEZ] |Assert|M| ***for each account should be one synchronizer
[I][19-11-22 10:18:50 MEZ] |SPP|NSManagedObjectContext 0x280946060: child_context.SPPDatabaseContext| ***Number of contacts: 102
[I][19-11-22 10:18:50 MEZ] |SPCO|NSManagedObjectContext 0x280946060: child_context.SPPDatabaseContext| ***Contact Export: Settings disabled. Removing contact group if exists.
[E][19-11-22 10:18:50 MEZ] |Assert|M| ***this method should never be called with nil calendar parameter
[E][19-11-22 10:18:50 MEZ] |Assert|M| ***for each account should be one synchronizer
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***Command completion called , for collection 32
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***Command , session task  finished. State is 3
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***Command finished : for collection 32
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***Command  finished with http status code - 200
[I][19-11-22 10:18:50 MEZ] |SPE|M| *** command parsed and finished with status (null)
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***CommandGettingChanges finished with success: existing sync key 63760213 new sync key 517683237 for collection 32
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***Added (21) Emails
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***Changed (0) Emails
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***Deleted (0) Emails
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***Soft Deleted (0) Emails
[I][19-11-22 10:18:50 MEZ] |SPM|M| ***EMAIL-VERIFICATION-LOGIC -> verifyProvisioningState called for newly added emails
[I][19-11-22 10:18:50 MEZ] |SPM|M| ***TRANSPORT-PIN-RETRIEVAL-LOGIC -> retrieval transport pin called for newly added emails
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***removeAllBackgroundCommandsForCollection - 32 type - 0
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***CommandDidFinish  background sync for collection 32
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***background command CommandSync16_1 finished for collection id 32
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***Background sync attempting to restart pair.foreground sync: (null), executing: 0 finished: 0
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***AddCommand  foreground general ping for collection (null)
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***ping command added
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***Command start , for collection (null)
[I][19-11-22 10:18:50 MEZ] |SPE|com.apple.root.default-qos.overcommit| ***Command
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***Command continue start , for collection (null)
[I][19-11-22 10:18:50 MEZ] |SPM|M| ***EMAIL-VERIFICATION-LOGIC -> initialSyncFinished and account will be checked for need of EmailVerification
[I][19-11-22 10:18:50 MEZ] |SPM|M| ***EMAIL-VERIFICATION-LOGIC -> search for support email logic for EmailVerification NOT TRIGGERED for this account
[I][19-11-22 10:18:50 MEZ] |SPM|M| ***TRANSPORT-PIN-RETRIEVAL-LOGIC -> initialSyncFinished and account will be checked for need of retrieving transport pin for certificate
[I][19-11-22 10:18:50 MEZ] |SPM|M| ***TRANSPORT-PIN-RETRIEVAL-LOGIC -> search for support email logic for transport pin retrieval NOT TRIGGERED for this account
[I][19-11-22 10:18:50 MEZ] |SPAG|M| ***changePushNotificationEWSSubscriptionStatusIfNeeded with shouldRegisterPushNotificationToken: 1
[I][19-11-22 10:18:50 MEZ] |SPAG|M| ***Start checkPushNotificationSubscriptionIdForEmail in MAM with settings: {silent: 0, real: 1, activated: 1, allowShowSender: 0, allowShowSubject: 0, allowShowPreview: 0, allowShowUnreadEmailOnly: 0}
[I][19-11-22 10:18:50 MEZ] |SPPS|M| ***MAM request started: push-services.sophosmc.com/.../getAddEwsPushSubscription. proxyRecoveryInProgressWhenStarted: 0, proxyRecoveryAttempted: 0
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***Command , session task  is created. State is 1
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***AddCommand  foreground general sync for collection (null)
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***general command going to be added
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***general command already exists
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***Clearing and canceling general command
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***Command , session task  stop and cancel. State is 0
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***Command start , for collection (null)
[W][19-11-22 10:18:50 MEZ] |SPM|M| ***Update current email filter-> STARTED
[I][19-11-22 10:18:50 MEZ] |SPE|com.apple.root.default-qos.overcommit| ***Command
[I][19-11-22 10:18:50 MEZ] |SPP|M| ***applicationSetting: saving string key: SPMFilterSettingsKey value: 4
[I][19-11-22 10:18:50 MEZ] |SPP|M| ***applicationSetting: saving signature
[W][19-11-22 10:18:50 MEZ] |SPM|M| ***Update current email filter-> ENDED
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***Command completion called , for collection (null)
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***Cancel performing completion block body for command , collection (null)
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***Command continue start , for collection (null)
[I][19-11-22 10:18:50 MEZ] |SPE|M| ***Command , session task  is created. State is 1
[W][19-11-22 10:18:51 MEZ] |SPM|M| ***BM - Clearing the current mail from detail view.
[W][19-11-22 10:18:51 MEZ] |SPM|M| ***BM - Clearing the current mail from detail view.
[I][19-11-22 10:18:51 MEZ] |SPE|M| ***Command completion called , for collection (null)
[I][19-11-22 10:18:51 MEZ] |SPE|M| ***Command , session task  finished. State is 3
[I][19-11-22 10:18:51 MEZ] |SPE|M| ***Command finished :
0 Shweta over 4 years ago in reply to Tobias-FHG

Hi Tobias-FHG

For the logs, it seems the request is unable to reach the mail server. Could you please check the configuration on your firewall? There are some issues going on with Certificate hashes as well for iOS, which we are expecting to get resolved next week.

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
Cancel
Vote Up 0 Vote Down

Cancel
0 Tobias-FHG over 4 years ago in reply to Shweta

Mhh I don't think it's a firewall issue, it works for round about 1 1/2 years with same firewall settings.

AND

On the same device with build in iOS Mailclient -> No Issues
Cancel
Vote Up 0 Vote Down

Cancel
0 Shweta over 4 years ago in reply to Tobias-FHG

Hi Tobias-FHG

I checked with our support team and would recommend you to open a support case for this issue. Please PM me the case number once registered.

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
Cancel
Vote Up 0 Vote Down

Cancel
Reply
0 Shweta over 4 years ago in reply to Tobias-FHG

Hi Tobias-FHG

I checked with our support team and would recommend you to open a support case for this issue. Please PM me the case number once registered.

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
Cancel
Vote Up 0 Vote Down

Cancel
Children
0 Tobias-FHG over 4 years ago in reply to Shweta

Hi,

I opened a Support Case: #9483817

Regards

Tobias
Cancel
Vote Up 0 Vote Down

Cancel
0 Shweta over 4 years ago in reply to Tobias-FHG

Hi Tobias-FHG

Thank you for providing the case number, I will keep an eye on the same and let you know if anything is required from your end.

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
Cancel
Vote Up 0 Vote Down

Cancel
0 Shweta over 4 years ago in reply to Shweta

Hi Everyone,

The issue mentioned in the above thread, it was resolved by updating Exchange 2016 Cumulative update 14.

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
Cancel
Vote Up 0 Vote Down

Cancel