Discussions SMC as as Service / Connection Timed Out

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SMC as as Service / Connection Timed Out

hoko over 5 years ago

Hi, since yesterday, 04th Nov 2019, i got always a "connection timed out" while trying to logon to the SaaS.....

https://[customer-id].sophosmc.com/admin

Is there anyone who has the same problem ?

Regards Holger Kopf

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0 Shweta over 5 years ago

Hi hoko

Could you please confirm the version of the Sophos product you are on?Also, are there any recent changes in your environment? If you have configured Sophos Mobile to use Microsoft SQL Server with Windows authentication, make sure that the SMC service runs as a user that has database access rights.

Shweta

Community Support Engineer | Sophos Technical Support
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