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Inconsistent suspicious wifi reports

I've got two Sony Android devices (one tablet and one phone) running Sophos Mobile Security and connected to the same wifi. One shows the connection as secure and the other as suspicious. I have changed the router with no change in Sophos report. Can you suggest a reason/ remedy?

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0 Shweta over 5 years ago

Hi Ragnvald

Could you please let me know what is the error message you are receiving? It might be possible that your WiFi certificate is expired. Could you please re-enter the password from "forget this network" option under settings for that WiFi connection and check.

Shweta

Community Support Engineer | Sophos Technical Support
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0 Ragnvald over 5 years ago in reply to Shweta

Hi,

The action you suggested seems to have solved the problem (no wifi security error given now). Many thanks for that. I was confused by the difference in report between the Sophos app on the two devices.

Ragnvald
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0 Shweta over 5 years ago in reply to Ragnvald

Hi Ragnvald

Glad to know that issue has been resolved for you.

Shweta

Community Support Engineer | Sophos Technical Support
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0 Shweta over 5 years ago in reply to Ragnvald

Hi Ragnvald

Glad to know that issue has been resolved for you.

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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