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Enrolling Device after latest update on app

Hussain Shifadh

I am not able to enroll new devices to sophos MDM after the latest update on Sophos mobile control app which was on 15th July. Did anyone enroll a device lately? We have binded to Gsuite and enforced Emm settings from Gsuite such that when email entered from initial set up, sophos is installed and all the configurations are followed from then. But now from 16th i am not able to enroll new device. 

I have even tried with afw#sophos. Same thing happens. Configuration is not completed and the app which is installed crashes when tried to open on both cases. 

Any Idea??? 



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  • +1

    FYI... We've got the same problem with our UK EE LG K9s... We installed one of the handsets on the 4th of July and it was fine, trying to do it now and it just won't do it at all.

    The phones are the same down to the latest May security update...

    Looking at the Google Play store, the Sophos Mobile Control app was 'updated' on the 15th of July? Could there be a problem in the app?

    I'm currently in an online chat with support and I've also submitted a ticket for the problem.

  • 0 in reply to SFIA_IT

    Thanks for your update. Please let us know about the progress.

    Regards, Jelle

    Sophos XG210-HA (SFOS 18.0.4) on SG210 appliances with Sandstorm and 1x AP55
    Sophos Central with Intercept X Advanced, Device Encryption, Phish Threat, Mobile Control Advanced

    If a post solves your question use the 'This helped me' link.

  • 0 in reply to Jelle

    So no news so far, I even shared this community post to help explain the situation more. I'll post something back when I get some news [;)]

  • +1 in reply to SFIA_IT

    I am also communicating with Sophos support. I got in touch with a Global Escalation Support Engineer. According to the last update i receive, the problem is related to the android version. Their Engineers are now working on fixing the problem on application to solce the issue related to android 7 and hopefully we will get the new version soon. Will let you know as soon as i get any other update from them. 

  • 0 in reply to Hussain Shifadh

    Thanks for the info Hussain [Y]

  • 0 in reply to Hussain Shifadh

    That's what I thought. Thanks for the update.

    Regards, Jelle

    Sophos XG210-HA (SFOS 18.0.4) on SG210 appliances with Sandstorm and 1x AP55
    Sophos Central with Intercept X Advanced, Device Encryption, Phish Threat, Mobile Control Advanced

    If a post solves your question use the 'This helped me' link.

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  • 0 in reply to Hussain Shifadh

    That's what I thought. Thanks for the update.

    Regards, Jelle

    Sophos XG210-HA (SFOS 18.0.4) on SG210 appliances with Sandstorm and 1x AP55
    Sophos Central with Intercept X Advanced, Device Encryption, Phish Threat, Mobile Control Advanced

    If a post solves your question use the 'This helped me' link.

Children
  • 0 in reply to Jelle

    Hi everyone,

    sorry for the delayed reply.
    Our development team has identified the problem and are working on a new Sophos Mobile Control Android client version which should be available during the course of the day.

    The new app most likely will have the build version 9.0.3446.

    There were two different behaviors we have seen so far:

    1. Android Enterprise Device Owner enrollment does not work on Android 7 devices

    2. Android Enterprise Profile Owner enrollment gets stuck when finishing the registration.

    Both issues have the same root cause which does not affect all devices.

    Best regards

    Stefan

  • 0 in reply to SDU

    Thanks for the update  

    Looking forward to the new version.

    Regards, Jelle

    Sophos XG210-HA (SFOS 18.0.4) on SG210 appliances with Sandstorm and 1x AP55
    Sophos Central with Intercept X Advanced, Device Encryption, Phish Threat, Mobile Control Advanced

    If a post solves your question use the 'This helped me' link.

  • +3 in reply to Jelle

    Hi everyone,

    the new client should be available now.

    Please install the latest version and test the Android Enterprise enrollment again - feedback welcome.

    Best regards

    Stefan

  • 0 in reply to SDU

    Hi Stefan,

    Good news, our LG K9 handsets appear to be working again.... I didn't mention before, but I also had an issue with an LG G6 not being able to go into Profile mode (BYOD), this too is working!

    So fingers cross for everyone else in the thread [:D][;)]

  • 0 in reply to SDU

    Hi,

    Did I speak too soon?? I've installed a BYOD device and a full corp profile device (LG K9+G6), but both of them are now showing DF-DFERH-01 message when I open Google Play Store? I don't know if it's connected to the update to the main Sophos Mobile Control app?

  • 0 in reply to SFIA_IT

    Hi,

    I have never heard of this error before and on our test devices everything worked fine.
    Maybe you can clear the case of the Google PlayStore and Google PlayServices app and see if that improves the situation?

    Best regards
    Stefan

  • 0 in reply to SDU

    He Stefan..

    I've cleared the cache on both phones, for both Google Play Services and Store. The store opens and shows "some apps", but when I try to select a category, this is when I see the error.

    The LG K9 was a full factory reset and re-install just now, so I doubt clear the cache should be a problem?

    The LG G6 was a re-install of a work profile (BYOD), so the 2 Google Play apps we're fresh installs into the container during enrollment? Again, so this shouldn't be an issue?

    Cheers

  • 0 in reply to SDU

    Hi,

     

    worked for me with Samsung Galaxy A5 2016 and Android 7.0.

    Playstore and installation of apps work without issues.

    Regards, Jelle

    Sophos XG210-HA (SFOS 18.0.4) on SG210 appliances with Sandstorm and 1x AP55
    Sophos Central with Intercept X Advanced, Device Encryption, Phish Threat, Mobile Control Advanced

    If a post solves your question use the 'This helped me' link.

  • 0 in reply to Jelle

    Enrolling working great for me now. I had to do a 'Retrieve App List from Google' under the Approve apps on our Sophos Mobile server. Everything looks grand now.

     

    Shaun

  • 0 in reply to ShaunXVII

    I've re-ran the 'Retrieve App List from Google' a couple of times now.... I've completely removed out an data for Google Play Store and Services on the 2 phones. But I still have the same error: As soon as I click on a category, the error comes up.

    I don't know what I can do about this?

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