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Enrolling Device after latest update on app

Hussain Shifadh

I am not able to enroll new devices to sophos MDM after the latest update on Sophos mobile control app which was on 15th July. Did anyone enroll a device lately? We have binded to Gsuite and enforced Emm settings from Gsuite such that when email entered from initial set up, sophos is installed and all the configurations are followed from then. But now from 16th i am not able to enroll new device. 

I have even tried with afw#sophos. Same thing happens. Configuration is not completed and the app which is installed crashes when tried to open on both cases. 

Any Idea??? 



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  • +1

    FYI... We've got the same problem with our UK EE LG K9s... We installed one of the handsets on the 4th of July and it was fine, trying to do it now and it just won't do it at all.

    The phones are the same down to the latest May security update...

    Looking at the Google Play store, the Sophos Mobile Control app was 'updated' on the 15th of July? Could there be a problem in the app?

    I'm currently in an online chat with support and I've also submitted a ticket for the problem.

  • 0 in reply to SFIA_IT

    Thanks for your update. Please let us know about the progress.

    Regards, Jelle

    Sophos XG210-HA (SFOS 18.0.4) on SG210 appliances with Sandstorm and 1x AP55
    Sophos Central with Intercept X Advanced, Device Encryption, Phish Threat, Mobile Control Advanced

    If a post solves your question use the 'This helped me' link.

  • 0 in reply to Jelle

    So no news so far, I even shared this community post to help explain the situation more. I'll post something back when I get some news [;)]

  • +1 in reply to SFIA_IT

    I am also communicating with Sophos support. I got in touch with a Global Escalation Support Engineer. According to the last update i receive, the problem is related to the android version. Their Engineers are now working on fixing the problem on application to solce the issue related to android 7 and hopefully we will get the new version soon. Will let you know as soon as i get any other update from them. 

  • 0 in reply to Hussain Shifadh

    Thanks for the info Hussain [Y]

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