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Sophos tries to install AD apps

Woomera

Sophos keeps forcing me to install apps I never requested, why this is not mentioned anywhere in the Google Play page that this app forces you to install apps as advertising?



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  • 0 in reply to Yashraj S

    No, That is not what is happening. It is clear in the video, Sophos is taking the initiative on installing the APK without me ever asking for it to do so.

    I just copied an APK between two folders and without clicking on it Sophos tries to install it afterward and it is asking for my permission to allow it.

Children
  • 0 in reply to Woomera

    Hi  

    Upon copying the files, I can see that app installation is triggered. It seems that Sophos is not triggering the APK installation (just to block the installation in a few seconds? it does not make sense to me) as we can clearly make out from the alert message that it has blocked the application. If you still think Sophos is initiating the installation, I would request you to provide more evidence in this regards. It seems something else is triggering this and Sophos is blocking it. A few questions here: 

    1. Does this happen only when you are copying that file to that folder? Is the issue reproducible on demand? If so, how? 

    2. Run a full scan from Sophos Mobile Security and check if anything is found in the scan. 

    3. If you still suspect Sophos is the culprit here, then try uninstalling Sophos (if you are comfortable doing this) and make sure installations from unknown sources is blocked in the settings, and reproduce the issue. 

    Thanks,
    Yashraj Singha
    Manager | Global Community Support
    Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
  • 0 in reply to Yashraj S

    Your response (A member of Sophos support team), just caused me to lose confidence is SOPHOS completely.

     

    Let me be clear to anyone whom might read this in the future, The claim made by this support member of Sophos team, "an app installation triggered which Sophos is blocking", Is completely FALSE!

     

    It is not Sophos app which is blocking the installation of the app but The OS is preventing the installation request FROM Sophos!

    Android OS receives the installation request from Sophos security app and blocks it and then provides the user with a notification allowing the user to choose whether they want to allow this request.

     

    It is clear that Sophos app is making this request by mistake after scanning the file.

    Just by repeating the same claim over and over again it will not make it true!

     

    I am not interested in continuing this conversation with you since it is clear it will not yield any result and will simply uninstall this flawed app.

  • 0 in reply to Woomera

    Hi  

    Apologies, but my previous response was solely based on the video which you have uploaded. It would be great if you can provide me your findings by going through the suggestions I have made in my previous post. If you need any further clarifications/assistance, you can PM anytime and I will be more than happy to help you out. 

    Thanks,
    Yashraj Singha
    Manager | Global Community Support
    Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
  • 0 in reply to Woomera

    Hello Woomera,

    Just by repeating the same claim over and over again it will not make it true!
    You're right. That Android OS receives the installation request from Sophos security app and The OS is preventing the installation request and that the popup around 0:32 means: Hi, I'm the Sophos app and tried to install some app but the OS is not permitting it is a quite ingenious interpretation of the episode shown in the video and quite a bold claim. All that's missing is that you allege that it was the Sophos app that downloaded all the Google Camera "ports" ...

    Christian

  • 0 in reply to Woomera

    Nothing in your video indicates it is anything at all initiated by Sophos Mobile Control. Considering you have a ton of APKs downloaded yourself you are either downloading them or have something running on your phone if you don't.

    All your video has shown is that Mobile Security has blocked an unofficial app from being installed.

    Firstly, you need to explain what is going on with your phone and why you have so many APKs.

    The alternative to you doing this is an infected. Mobile Security app and the likelihood of that is incredibly low and if that were the case it would be incredibly helpful if you provided sensible and descriptive information due to the seriousness of the issue.

    Otherwise, we have no idea what your problem is as it all looks like normal behaviour.

    Emile

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