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[Sophos Notification] Sample submissions are not triggering auto-reply replies to customers

Hi Community,

As of May 14th 2020, Sample submissions are not currently triggering their auto-reply responses when analysis of submission is complete. All other aspects of sample submission are working as normal including detection creation.

For more information, please refer to the below article:

Sample submissions are not triggering auto-reply replies to customers

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0 QC over 4 years ago

Hello Jasmin,

thanks for the heads-up.

I assume this affects also the case updates on SophServ, doesn't it? I'd be interested in the results of yesterday's submission, case #9887220.

Christian
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0 DianneY over 4 years ago in reply to QC

Hello QC

It may very well be the case. Thanks for the ticket #. Let me check out the ticket and try to get things going on that end.

[Update] Helped to resolve QC 's SophosLabs submission.
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0 DianneY over 4 years ago in reply to QC

Hello QC

It may very well be the case. Thanks for the ticket #. Let me check out the ticket and try to get things going on that end.

[Update] Helped to resolve QC 's SophosLabs submission.
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