As of May 14th 2020, Sample submissions are not currently triggering their auto-reply responses when analysis of submission is complete. All other aspects of sample submission are working as normal including detection creation.
Applies to the following Sophos product(s) and version(s) Sophos Labs sample submissions
Auto-replies of sample submission analysis are not being delivered. No effect on sample submission process including detection creation.
Please contact support if you need follow-up from a sample submission. Otherwise you do not need to perform any actions.
This article will be updated when information becomes available.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. For technical support post a question to the community. Or click here for new feature/product improvements. Alternatively for paid/licensed products open a support ticket.