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Automate Ticket Integration

Hi, is there any plans to integrate with a service board, instead of keeping the alerts within the portal plugin. For example we integrate all Automate alerts with our Connectwise Manage service boards. It would be nice to take the Sophos alerts, found in the Automate plugin and tie the alerts/service boards, either with Automate or Manage.

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0 SteveWeber over 2 years ago

The short answer is yes. We're currently working on Ticketing for CW Manage and will work on Autotask after that release.
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0 Larry Rothzeid over 2 years ago in reply to SteveWeber

integration into CW is very important to me too, what is the best way to find out about this once available?
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0 Larry Rothzeid over 2 years ago in reply to SteveWeber

integration into CW is very important to me too, what is the best way to find out about this once available?
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0 SteveWeber over 2 years ago in reply to Larry Rothzeid

Watching the Integration Forums and Release Notes will be the best way to get updates when we go Early Access and then GA for this new feature. At this point I'm just waiting for the final approval for EAP to start.
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0 SteveWeber over 2 years ago in reply to SteveWeber

Private Message me if you want to be part of the Ticketing EAP.
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0 Larry Rothzeid over 2 years ago in reply to SteveWeber

Yes that would be fantastic
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0 Larry Rothzeid over 2 years ago in reply to SteveWeber

I was wondering if this is ready for my MSP to try out?
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