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Changed Active Directory username and now user's external send emails are rejected

As the Subject line says, I changed a user's last name in Active DIrectory and the new name does not appear in either Mailboxes or People in the Sophos Email Security.  Do I have to manually enter the new name?  In both places?  Is there a way to automatically sync with AD?



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[edited by: Raphael Alganes at 11:16 PM (GMT -7) on 1 Aug 2024]
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  • Because Sophos Central manages many products that we produce we need both People and Mailboxes. Endpoint for instance isn't concerned with the user having a mailbox so the People designation is important where Email requires the Person to have a valid email address (think recipient validation). If you delete a person who has a mailbox and don't synch then we will reject email for that person both inbound and outbound. If you delete a person who doesn't have a mailbox but was automatically created say via the endpoint agent the next time that agent checks in it will likely recreate the People object. I wouldn't be concerned over that. 

    One thing about AD Synch that I frequently see with customers is configuring to synch at the very top level DC=domain, DC=com but you can often run into issues where you will get external addresses synched into your Central (mail contacts) my recommendation is find the level where your Active Users are operating, OU=Users,DC........