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554 5.7.1 Service unavailable; Sender address [xxx@sgsmails.com] blocked using uri.vir1.sophosxl.com

Jake Taylor

Hi There,

It seems that some of my emails are not reaching some of my clients. Below are details I received recently for a client.

Reporting-MTA: dns; googlemail.com
Received-From-MTA: dns; xxxx@sgsmails.com
Arrival-Date: Thu, 04 Apr 2024 16:58:35 -0700 (PDT)
X-Original-Message-ID: <!&!AAAAAAAAAAAYAAAAAAAAANUTUrlT3FVKvK2i3YibOBHCgAAAEAAAAH/dv/0Wx6VOnfMzpajnFrUBAAAAAA==@sgsmails.com>

Final-Recipient: rfc822; xxxxxxx@cellinolaw.com
Action: failed
Status: 5.7.1
Remote-MTA: dns; mx-01-us-east-2.prod.hydra.sophos.com. (18.190.98.68, the server for the domain cellinolaw.com.)
Diagnostic-Code: smtp; 554 5.7.1 Service unavailable; Sender address [xxxx@sgsmails.com] blocked using uri.vir1.sophosxl.com
Last-Attempt-Date: Thu, 04 Apr 2024 16:58:36 -0700 (PDT)

Could you please unblock my email/domain to ensure I can communicate with my clients?

Thank you,

Jake



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