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PDF Attachment filtered through Sophos Email Gateway is being converted to Base64

ptho 5 months ago

Hi Sophos Community,

PDF email attachments sent by an external party are being converted to base64.

We only seem to be having this problem with one external sender. Incidently, we are the only partner they claim this is happening to, i.e. none of their other customers are receiving their PDF invoices as base64 in the body of the email.

Has anyone seen this before, and could the Sophos Email Gateway service - which all of our emails are filtered through - be having an affect on this?

Thanks

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0 emmosophos 5 months ago

Hello there,

Thank you for contacting the Sophos Community.

I looked through your account but couldn't find a case open for this; if you have one, please share it.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
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0 ptho 5 months ago in reply to emmosophos

Hi Emmanuel,

I had not yet created a case for this as I wasn't certain that it was a Sophos Email Gateway issue, but if the community had experienced the same before I would go that route if necessary. If that is what is necessary to progress this query I am happy to.

Thanks
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