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Sophos Phishing Campaign emails being sent to MS Defender quarantine

I'm I the only customer using this Phishing Campaign.....

I been trying to configure this thing so we can use it.  However, even after configuring per the documentation.  The campaign email are still being caught be Microsoft's Defender and quarantining the emails.

Documentation indicates that I only need to whitelist 2 IP addresses but when looking at the message in quarantine, the message has senders IP that is not matching the two I was told to whitelist.......

I would have thought this to be an easy fix for support, but now on week 2 with several remote sessions and circling back to the beginning......

Open Case# 07016835

Somebody...anybody who has dealt with this please help me.......



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