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Required an option to manage Outbound emails which are marked as spam and deleted


When we have configured email security for our client, found an issue that most of the outbound legitimate emails are marked as spam and deleted also blocking the sender.

We have created support ticket and the Sophos team suggested sending an email to the Sophos lab team. 

Why don't we have an option for controlling the outbound emails, if it is detected as spam or even if it is a real spam the client should required an option to manage this by either allow or block.

If these emails can be moved into the quarantine instead of delete, they might be able to manage this.

Please suggest a solution.

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  • Sending spam from your account will hurt your delivery reputation. When delivery reputation is impacted, it affects every other customer's deliveries too. So, please be mindful that a spam is not sent from your account.

    Just yesterday, we released a feature using which you can recover the deleted outbound spam to your quarantine to inspect it. With this power vested in hands of customers comes the responsibility that you would inspect the email recovered to quarantine before releasing it.

    Please follow this link to figure out how to recover the deleted outbound spam:  Recover to quarantine & Read-only user quarantine