Email Problems with Security Gateway

Question

1) How do I create an exception from spam filtering for a specific email address? 
 2) How do I allow an external domain (3rd party) to send email directly to my security gateway?

Raphael Alganes · Accepted Answer

Hello there, 
 Good day and thanks for reaching out to Sophos Community 
 You may configure exceptions of email address and domain under Settings> Inbound Allow/Block https://docs.sophos.com/central/customer/help/en-us/ManageYourProducts/GlobalSettings/EmailAllowBlock/index.html 
 You can add list of domains and addresses that are allowed to connect with your email system. Add domains and addresses you trust to the allow list, and those you don't trust to the block list. This setting only applies to inbound messages. You can allow/block entire domain names, IP addresses, or specific email addresses 
 Hope this helps. Have a nice day and thank you for choosing Sophos 
 Cheers,